Randall M. Silver, DO

Doctor Silver and staff are great

Good

Good, he is a wonderful doctor

good

Good

Good

Front desk staff setting next appointment could not tell me where to get testes for Covid-19. I asked, "where can I get tested for Covid". Her response "I don't know, maybe Health Dept". Shouldn't someone working in a Doctor's office know this information during this crises?

Doctor Silver is one of the best physicians I've had in my 72 years.

Doctor wore a mask. Didn't see any assistant wearing a mask.

Wait time between arrival and seeing the doctor is very short - thank you

a minor concern... this is the third time that I have scheduled my annual physical a year in advance and the Dr office rescheduled shortly before the date. luckily I was available for another date within the same week

good Service and kindness.

good.

good Service and kindness. made me to understand.

good

good

good.

good

good

good

good

good

The bad: At times, the call center receptionists were either rude, impatient, and/or unable to help give more in-depth answers to questions about the appointment. Sometimes they would hang up before I can ask all my questions or whomever they said was going to call, never did. I talked to maybe 6 different receptionists and felt helpless in trying to get a straight answer from anyone. it took me until going into the FCPP Family Office (on Casa) in person to finally be able to get things settled for an appointment that would fit my timeline and scheduling needs. Was it a last minute squeeze in for the doctor? yes, but he and the office's receptionist made it work. the ones on the call center? it seemed like they wanted to get rid of me as soon as I got on the line. The good: like I said, in person, I was treated well, by both reception, the doctor, and other medical staff. Dr Silver was professional, direct and personable; the medical assistant was nice, even if she was nervous. If anything, at times, possibly due to miscommunication on my past, but it felt like the receptionists had a scripted response to whatever I was going to ask. Continuing to ask though eventually did help get me the answer I was looking for so it took persistence but they were helpful for the most part. Also, as previously stated, I could've explained something wrongly or inaccurately. Overall, I'd say if the calling experience matched the in-person, things would be a lot smoother as a patient. Perfect? No, but it'd be more reassuring and helpful to know have all areas of the medical office be on the same page, in trying to help the patients that their physicians and practitioners will eventually see. There was definitely a disconnect there and it makes me hesitant and wary about how to proceed if I didn't have the option to drive to the office in-person to schedule something. I hope that can be fixed, as luckily, my situation wasn't urgent but it was still a hassle nonetheless.

Dr. Silver seemed knowledgeable, sincere and approachable with his demeanor and ability to explain things. I appreciated him being able to give me a rundown of my concerns and ask probing questions about my current condition in detail instead of just taking yes or no as the only answer. Even in the short session I had with him, which was already nice on his part to squeeze me into his schedule, it felt thorough in what we covered and discussed. I'd see him again and refer him too

To my knowledge, everyone followed HIPPA procedure and proper infection control. Gloves were used when needed but I wasn't able to see handwashing from inside my patient room but I'm sure that happened. Seeing the ID on the workers wasn't always the easiest to be seen so there's that

My experience was mixed, as stated earlier. Over the phone, mediocre. In person? Much better. It almost seemed like communicating with 2 different companies based on the experience so I'm not sure if this is universally part of the company or if it's just my location. I have no knowledge of the call center's operation but I hope their receptionists can receive better training on communicating with patients in a more helpful and friendly way.

see previous comment for detailed experience notes.

I think the nurse/assistant lied to me about not having my X ray report; then she said it wasn't legible.

Staff always courteous

Had no problem. Routine re-check appt with lab results.

No treatment required. No change in care.

No delays

I refer everyone to Dr. Silver

it was not a good experience, it was a short appt, couldn't hear each other , the labs that I needed to be done was not even ordered , and it took 2 hours to get my labs done.

virtual visit is not good for me, I rather go in the office, labs didn't get really explained, now I have to schedule another visit. didn't get any thing answered,

I called the day before to make sure I knew how to set virtual visit and there was a miscommunication and when the day came we couldn't get set up, couldn't hear and the MD couldn't hear me.. then time to review labs, labs were all not done and ordered, only a few was done, that I thought it was going to be done that we discussed 6 months ago and waited 6 months to find out, so not all labs were discussed, the visit took about 5 minutes I felt nothing was accomplished, so next visit I will ha e to come in to office, I feel that is better for me

computer system was down but was handled professionally

went well

This was a very short appointment, everything went smoothly.

Great staff doing a wonderful job during difficult times...

Dr. Silver usually does a great job explaining and looking over my history of health issues.

well organized

good

good

good

good

professional

Some confusion about where to line up to register.

staff is very friendly and professional. always a good experience when I go there.

always a good experience.

the wait time is always very minimal.

I was so delighted with the whole process of my appointment from the reception to the nurse (Patricia) who prepped me before I saw Dr. Randall up to the scheduling of my next appointment. Dr. Randall was so nice and so professional in reading the results of my laboratory test.

Patricia was so great!

I highly recommend Dr. Randall Silver as a primary physician.

Delightful!

Highly recommendable!

Everything was so systematic and that is so delightful!

Patricia was very friendly and accommodating

I may have misunderstood establishing a primary care provider. I thought a physical exam may have been performed. We started the conversation with the need for imaging referral from a chiropractor. However, I thought we might have a discussion regarding the issue and also was hoping for discussion of general health. The conversation was centered around the referral, lasted around 5-10 minutes, and we did not discuss any other health concerns.

The nurse, Patricia, was the only person who seemed interested in any health issues or myself as a person. The remainder of the appointment seemed to be a series of checkpoints to get in and out of an appointment. The followup for referrals was efficient, but I was hoping for a more involved approach from the foundation of my future medical care.

Dr. Silver is very proactive with my health. Gives me a copy of the report & goes over it with me in English not Dr. Speak. He is very thorough. I have nothing but good to say about him. Very professional. If I have a question he answers it. I would recommend him 100%.

Very thorough & professional.

Recommend 100%.

Staff very thorough when explaining things, & courteous.

Would recommend 100%.

Staff very, courteous & go out of their way to help you if you have a question.

good

The entire visit with the DO was under 10 minutes. He was courteous but I felt like he was in a hurry and everything happened very fast. It made me feel like a number instead of a person. I thought I was going to be getting a physical exam but it was just a preliminary visit and my exam was scheduled for a year in the future. He did prescribe blood work for me and said someone would discuss those results with me if there were any concerns.

difficult to reach office by phone. I have had to drop by in person. A year ago I didn't have to do that.

Always very good with Dr. Silver and his medical assistant

in the office the service is very good, helpful, and professional.

Understand Covid protocols - but would prefer a more rigorous and thorough physical exam (apparently not in the cards since March). I have, on last 2 routine visits received more or less only a reading and (admittedly thorough) discussion of labs.

I thought the whole visit could have been done via computer link. Was there to review blood test results so it seems high risk to have a face-to-face versus tele-visit especially during a pandemic. The review took literally a couple of minutes. Hardly worth the exposure.

Office staff very helpful

very personable

sometimes the visit is brief

The Doctor is good. Just needs to slow down a little

very professional and thural

no wait time

awesome staff

very kind and communicative

always a pleasant experience

Dr silver and staff are tops

akaAts punctual

It was a simple follow up visit.

Dr. Silver is efficient, but very much tuned in.

Dr.Silvers has a very good staff.They are always very nice and helpful.Dr.Silvers is a very good doctor with a great 'bedside' manner.

Dr.Silvers has very good nurses.

Dr.Silvers is very knowledgeable and a good communicator.

The staff is very careful about the issues with covid 19.

I am very lucky to have such good care.

Great staff.Very helpful.

unfortunately I arrived one hour late because I had wrongly recorded my appointment time, nonetheless was seen immediately.

The phone number for the office is routed to a call center--this needs to be updated w/ insurance companies so the correct phone number is printed on cards.

The assistant (I can't recall her name) was very personable and sweet. She made the intake process very comfortable.

Silver only addressed my concern for my appointment and didn't inquire into any possible new issues since the appointment was booked. After speaking to me he bounced and didn't return--comes across as dismissive.

Inquiry about COVID status was done in the open where other patients were able to hear my responses. I would prefer that information to be conveyed by paper or another non-verbal manner to maintain privacy.

The front desk staff are always professional and quick--they do a fantastic job. The medical assistant was amazing.

It took longer to park and get up to the office than the appointment lasted.

Everyone was cheerful and helpful

Cheerful, helpful, efficient.

I have complete confidence in Dr. Silver, and appreciate the care he provides.

My appointment moved along faster than I expected

I recieved 2 vm stating my blood test was "abnormal " the office visit was expidited

I brought in previous docs, but provider did not want to compare them to current docs for analysis of situation

This was only my initial visit and I didn't have any health problems at the time. Nonetheless it was very positive.

I don't have enough information to comment on my privacy, other than to say I have no reason for concern.

This was the most punctual visit to any Dr's office I've had. I arrived early, was called at my scheduled time, and had a very short wait for the Dr to see me.

it's great

very important to listen my doctor, thank you!

he care me important a alert...

they're going great to smooth..

The nurse was happy to answer all my questions.

My whole appointment lasted about 40 minutes. Dr. Silver answered all my questions in a succinct and very knowledgeable way. His assistant was also very helpful and thorough. I had an EKG done magnificently. It was accomplished in about 5 minutes where the last one I got took a half hour. I'm very pleased with the efficiency and thoughtfulness of my appointment.

The nurse/assistant was very competent and friendly.

See prior comments.

not due to practice, but insurance had incorrect address for Dr Silver.

seemed tired, gave routine standard advice.

Good experience...DR Silver & staff very good

good

good

good

good

very good

good

good

good

good

good

I love Dr.Silver, so glad I chose him as my primary!

sometimes getting through on the phone is difficult. One day I started calling and leaving messages at 9am, left a total of four. Finally got a response at 4:30pm

I've experienced a number of canceled/rescheduled appointment that affected my timely prescription service

good

good

Just a long time to have physical, In May of next year he must be booked ?

good

Good

good

I experienced no delays

There were no delays, so I was not informed.

staff is very professional

Dr Silver is very good. I'm super happy having him as my doctor

All were very pleased and helpful.

So kind and helpful.

Dr. Silvers very knowledgeable and is great at identifying the issue and guiding you to the proper professional that is an expert in that field. He is patient and kind when listening to you. Nice to be heard. I am so pleased he is my Physician.

Dr Silvers and Staff are great!

Appointment cards don't have a lot of info on them. I had to call the office twice to see what test i needed before coming in for the appointment .The blood draw test wasn't ordered I wasted a lot of time at west pac labs

Difficulty contacting through telephone. I had to call 4 times before the call was completed.

This was the most efficient visit I have ever experienced in your office.

See my previous comment on office staff efficiency.

See previous comment

everyone professional and polite

not real friendly

She was almost friendly enough and helpful enough and inquisitive enough to make up for the doctors cold and distant seeing demeanor.

Personally, I can hardly wait to find another doctor, just to try my luck.

See aforementioned comments.

all of the wait times or reasonable. But wasn't reasonable was the attitude about my part in the delays as opposed to your part in the delays. Of course this attitude is pervasive in healthcare. so I have grown to expect this kind of treatment. In this office however I experience it has almost aggressive. If you can consider "cold" as aggressive.

great people

bad experience

she never took any vitals

really bad experience. doctor almost didn't pay any attention to my concerns. never going to see him again

ok

bad

ok

Couldn't get through on the phone - at all. But it was easy to use the website

The nurse/assistant was very kind and helpful.

I did not feel like the doctor cared at all. I do not think he will help me if I need it.

A good doctor always washes their hands before and after - (course this doctor didn't even examine me so..)

The people who worked in the office and the nurses were very kind and helpful

the staff and doctor have always been courteous and pleasant during my appointments.

Video chat cut off during consult, had to use telephone.

teletalk system was out of service. I had to appear at the office.

didn't have any advice about symptoms of my condition (prostate cancer) and suggested that I contact urologist and cardiologist.

Had to appear in physician's office.

I acknowledge that FCPP is busy and staffing is short. However, sitting in the waiting area listening to behind-the-counter staff chatting with each other, chatting casually on the phone, filing their nails, etc. it is a lot discouraging when I am put on hold for over 12 minutes after calling the office. Also, please change the "On Hold" music, the noise now in use is very annoying.

Dr. Silver is abrupt, strongly guiding the conversation and demonstrates a desire to be elsewhere than with me at that time. He certainly may well have other patients to see and I don't see a lot of other physicians in the office. However, being summarily dismissed to go see a specialists with out further explanation is a bit abrupt. I will also agree that at 70+ and male, I am not an easy going patient and may be contributing to some of the stress that exists between us.

well done

I like Dr. Silver and find him to be pleasant, efficient, and on-top of everything. I feel relieved by his attention and desire to correct some medical problems. Thank you!

The only delay was not having the right labs (out-of-date) and that caused delays and hardship getting the labs done and results could not be obtained prior to office visit.

dr. Randall was very rushed. I felt like I had to think quickly to ask all my questions.

Again, all was very rushed

rushed!

rushed!

The receptionist was unclear about what information/paperwork she needed, and didn't seem willing to explain what she needed from me. I think she was having a rough day.

The nurse was friendly, efficient when taking my vitals, and seemed nice!

I was asked if I had any specific questions at the end of my visit (which I didn't), but I didn't know that was the final question so I was a little surprised when I was ushered out of the room.

N/A

N/A

Wait time was unexplained and unexpected.

It took three to four attempts to get through to someone on the phone for my first contact with the office.

Since this was my first introductory visit, I didn't have any real problems to discuss.

I really had no issues, so this whole section is moot. No complaints.

It's too early in the life of this relationship to comment.

she was more helpful and attentive than the doctor was.

I will never see Dr. Silver again. this is the second time I've had an appointment with him, he was completely dismissive, did not come up with a solution for my problem, told me to continue treating myself at home & rushed me out of the room in under 2 minutes on 2 separate occasions. my entire family are help care providers in NY and I could have diagnosed myself more accurately and considerately than this man. I will make sure to never book another appointment with him again.

I would recommend doctor Nguyen.

My appointment was scheduled at the previous office visit, so it was very easy

ONline contact excellent

did have to reming nursing staff to renew a couple of Perscriptions

DOctor Silver sat and went over each of the Boldd work values and what they were for.

Always polite and professional!

Excellent staff!

She always greets me with a big smile. Very personable,professional & courteous.

Dr. Silver is very professional and caring!

very courteous

very pleasant

excellent care

no problems

good care

no problems

I was a little early to my appointment, and I still taken right back.

Dr Silver was prompt in seeing me however he never laid a hand on me. I was there to establish care, and he never even examined me. mid way through our conversation about my concerns for that visit he said "give me a minute" and never came back. Apparently the visits was over. I won't be back.

This was my first telemedicine appointment. I was happy with the convenience.

very good

good and easy

During my physical Dr Silver did not address the couple of skin issues I brought up at the beginning of apt.

From the very start of my visit with the doctor I felt I was being judged in a negatively. Also, while I believe that he probably very good at assessing general health he clearly demonstrated a lack of awareness regarding the specific medical issues I came to him with. He also came across as narrow-minded in his unwillingness to expand his fixed viewpoints on pharmacological interventions for mental health issues. I believe that empathy is critical to healthcare and it was completely lacking in my interaction with Dr. Silver. I also believe he is very "Western" in his approach to healthcare and lacks the ability to consider alternative approaches to healthcare that don't fit nicely with his personal biases. Overall I bet he's a good doctor for providing physicals and reading labs and such. but if you're looking for something more that a cookie-cutter approach to medicine he is not a viable choice.

telemed connection did not work. normal phone call worked fine

I told them I wanted a phone visit instead of an office visit and they set it up with no issues. It was great.

I have to call back for some info that I'm not sure got passed from the doc to his assistant.

It was an easy way to have my visit...but to be honest I will be glad when this pandemic is over.

I only talked with the Dr...these questions are ridiculous

1 of the receptionist was rather incompetent gave me wrong forms to fill out

not told doctor was sick until we were in the room

receptionist needs to be more competent and hand out correct forms and notifying when dr. is sick

The receptionist was excellent, concise. Dr Silver was "approachable", optimistic, pleasant. I cannot express how important those characteristics are in a physician. I already feel at ease having him as my physician, and look forward to meeting him!

I am optimistic! That's healthy!

Positive!

staff was very careful to check for coronavirus symptoms; very courteous and helpful

Assistant was very respectful, and took good notes before I met with Dr.

staff posted results on the portal very quickly, which assisted in answering any questions that arose after the appt.

Very straightforward and easy setup

I had the first appt of the day so there was no delay

I wasn't told I needed to be at the office 30 min early until I got there. I had all paperwork filled out before I got there at my scheduled time. unfortunately one person was checking everyone in so I had to wait about 8 min.

my visit was a phone call

my visit was a phone call

very good to take care of patients. very nice helping and kindness.

none

none

none

none

no comment. every thing o.k.

The virtual visit was very easy. Didn't have to drive to appt. For well visits it was perfect.

My appt. was done by telephone so I didn't interact with any staff. This is why many items are not answered.

A little trouble verifying insurance.

It was a phone visit.

staff was professional

Did not spend as much time with me as expected.

my appointment was virtual.

Randy is the best. We followed him to your practice. 🙂

virtual appt.

virtual appt.

This was my first telehealth visit. Dr. Silver reviewed labs as usual and asked if there were any issues. I reported my BP and temp. I scheduled my next wellness visit in Feb, in the hope that it will be face to face by then.

2) I had no concerns or problems.

No current problems or treatments to discuss. Bad choles. high but offset by very high good choles., which he explained was probably genetic and not a problem.

telehealth visit they called me ten minutes before the scheduled time and we just started the visit than

Doctor Silver was friendly and interested. Thank you.

she was friendly, thanks

Staff was thorough but they always seem to be in a bit of a hurry. No complaints. Thanks.

Good experience overall thanks.

Good overall, as described before. Thanks.

Some of this doesn't really apply, because we went to a tele-visit due to COVID -19. I called the day before because I did not have a link yet, so perhaps patients could receive a link farther in advance so they are sure they are set up.

NA

Again, televisit, but reasonable waiting times were consistent with in person.

It was a good visit, via telemedicine. Dr. Silver went over my recent lab results and asked me questions about my physical and emotional condition.

I talked to the nurse and receptionist on previous days to schedule appointments and to ask if my lab results had arrived.

This was a good experience.

Everything was smooth

I only had atest

I didn't go in office ivhadd test at Arro Viist c 19

over phone type encounter

Felt comfortable in waiting room, not ignored or unwelcome. Staff was very professional and courteous. Wait was reasonably short.

Dr.Silvers is an excellent doctor.He is very knowledgeable and communicates very well.I am glad that he is my doctor.

It was easy and went very well.

Always very professional and to the point.

A very efficient and well run office.

This was for a Covid-19 test, not an office visit. It was quick and all involved were courteous and professional.

my visit was to test for Covid, so I never went into office. however Shay and Dr Silver were professional and kind.

Due to the coronavirus this appointment was done via telemed.

again, see previous comments/needs a n/a option

see previous comment/question needs a n/a option.

No problems

This was a telemed visit so most of these questions don't apply.

Didn't see nurse.

thanks so much Dr Sliver and Shae...I felt very at ease

loved her

yes would like to switch doctor's

all great reports

all are good

I was a walk in for testing due to corona virus

I was a walk in

I was a walk in

It is insulting to call doctors "care providers."

I think I am lucky to have *Dr. Silver.

staff very helpful & pleasant

Very capable nurses

Dr. Silver whisked me through all the recent test results and asked for questions

I was first customer of the day so wait time was minimal

the medical prescriptions were much appreciated even though they weren't discussed in the treatment room

Dr. Silver is very though, competent and courteous

your survey should always have a N/A option.

Dr. Silver is always concerned, informative, and positive. I have nothing but confidence in his qualifications and decisions about my heath care.

Dr. Silver and his staff are great to deal with. Appreciate his efficiency and concern for my health. Glad to have him and his staff in the community. I recommend him to anyone I can.

Love the early morning appointments.

friendly staff

I had an eye infection and the doctor didn't wash hands or put on gloves OR ask me to touch my face before walking up and grabbing my eyelid and pulling it upwards to look at it.

The Staff and Dr Silver are awesome. Effective Warm caring Professionals. I am a new patient and my Introduction Physical had to be scheduled seven months out. Dr. Silver and his team have been helpful in accessing and directing me to the right professional to address my extremely high blood pressure. I am very impressed and most grateful.

he spent all of3 minutes in the room. walked out without saying anything. I had another question and the assistant had him come back in. he never mentioned surgery and the next day someone called o give mea surgeons name. not impresses

he was in and out of the exam room within a minute, pre diagnosed me the moment he opened the door, barely looked at me, and didn't really listen to how much pain I was in.

Consultation was quick and efficient.

Staff seem depressed or to pre-occupied to smile & be nice.

Everyone is efficient and competent, they listen to what you have to say and respond in understandable language. That inspires confidence.

there were no delays. I arrived early and was seen early.I don't think you can improve upon this part of the process

arranged for my next appt, lab request sent, and referral made the next day. Again, efficient and competent.

As good as it gets.

very good, very informative. doctor walked through medical test results

n/a

n/a

wait in lobby after I checked in was extremely long 40 min.

n/a

n/a

n/a

great service

the registration job seems like a tough one wherever I visit. High workload, people are just not usually happy to be at the doctor's office, etc. Some offices are friendlier, however. I've been with Dr Silver for over 10 years. The staff are usually pressed for time. I try to recognize this and smile and say good morning, but it's a tough job, so not always reciprocated.

I've stuck with Dr Silver in the hopes that I can have a continued conversation with my physician over the years as I've aged from late 40s to late 50s. Dr Silver shows he cares, but there is always a feeling of time pressure in general practice not experienced with specialists. I get that medical practice is expensive and insurance doesn't pay well for general health care. The money is in illnesses not good health. I've stayed with Dr Silver because health care is the individual's responsibility and he is straight forward when I'm straight/honest with him. Simple enough to work with him.

I was the first patient of the day so there wasn't much chance for delays.

Pretty good, rapidly took my vitals and sorta said what they were. Good enough service I suppose. I didn't ask if my being a runner was obvious or anything 'cute' so just business - nothing personal was exchanged. Again, some medical offices aren't as rushed feeling and the staff actually act like they care a bit more about people. Not so much here.

Complicated pre-op exam went very well.

V.G

Very good total experience

V.G.

The staff was courteous and efficient. I felt very well taken care of and completely comfortable.

I felt heard by Dr. Silver.

I've already recommended this practice to others.

They are all so nice and helpful.

I always recommend Dr. Silver.

I was early and I was seen early.