Valerie Reilly, PA-C

Family Medicine

Photo of Valerie Riley

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Location

1154 Grand Ave.,
Arroyo Grande, CA 93420
Phone: (805) 250-3380

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
439 Ratings
443 Comments

EDUCATION

  • Undergraduate: University of California, Santa Barbara
  • Master of Health Professions: Northeastern University, Boston, MA

ABOUT THIS PROVIDER:

FCPP has invested more in the healthcare of our communities by welcoming Valerie Reilly, PA-C to its expanding network. Valerie is a Certified Physician Assistant. She joins FCPP with over 18 years of experience practicing family medicine. FCPP continues to expand healthcare access on the Central Coast.

Valerie provides healthcare for adults of any age including annual physicals, well women exams and minor procedures. She treats patients with acute and chronic illnesses with a focus on preventative care and healthy lifestyles.

Valerie is currently accepting new patients and most major insurances.

SERVICES:

  • Same Day Acute Care Appointments
  • Senior Wellness Exams
  • Coordinates with Specialists for Comprehensive Care
  • Minor Procedures

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Nov 25, 2020
courteous
Nov 25, 2020
I love Val
Nov 23, 2020
Good experience
Nov 21, 2020
Took me straight in, took vitals
Nov 21, 2020
I DO recommend!
Nov 21, 2020
Last person I recommended has to wait months to get in. Too many people will make it harder to get appointments. I think we need to keep this quiet. 😉
Nov 21, 2020
I had an urgent situation and was so happy to be able to be seen same day. Made sure not to take up too much of Valerie's time. In, diagnosed, out
Nov 19, 2020
I feel like Valerie listens to me and my concerns. I feel like she is giving me my individual care. she has great suggestions on my care.
Nov 18, 2020
I went in for a urine test so the staff instructed me on what to do ... did not notice much of the safety issues which I am sure they did
Nov 18, 2020
The receptionist was very nice and courteous.
Nov 16, 2020
first appointment with PA-went very well. Only challenge was limited parking.
Nov 16, 2020
PA went over my labs-explained well. Will recommend as provider to my spouse!
Nov 14, 2020
Always easy to communicate with FCPP
Nov 14, 2020
Excellent
Nov 14, 2020
Valerie is the best! I appreciate her care and have confidence in her recommendations. I have referred her to many people, as she was originally referred to me by a friend a number of years ago.
Nov 14, 2020
see previous comments about recommending to others
Nov 14, 2020
Very efficient, even with Covid restrictions.
Nov 11, 2020
Excellent
Nov 11, 2020
I have followed Val from one practice group to FCPP and from one location to the current offices. Staff at both locations are wonderful. I especially appreciate the precautions staff are taking with this COVID crisis.
Nov 11, 2020
cleanest healthcare office I've been in.
Nov 10, 2020
good
Nov 10, 2020
good
Nov 5, 2020
i see Valerie Reilly she is fantastic, I also like Carmen, and Amanda, and Leslie. you have a great team FCPP THANK YOU
Nov 5, 2020
Carmen is great, she is very compassionate, Caring. I feel very comfortable when I go see Valerie.
Nov 5, 2020
I love Valerie Reilly. I've been with her fir years, and I would not go to anyone else. Thank you FCPP FOR A WONDERFUL STAFF.
Nov 5, 2020
staff is very conscientious.
Nov 3, 2020
Val consistently goes above and beyond our entire family's expectations. She has cared for my folks for many years doing an amazing job, and when I moved to the area last year, I immediately sought her out as my care provider. We wouldn't trust ANYONE else with our healthcare. Best care provider EVER.
Nov 3, 2020
Check the NextDoor application for our area; there are several requests for feedback and recommendations for folks looking for a new care provider. Val is mentioned over and over again as an outstanding care provider. Likewise, please see her Yelp reviews; she's phenomenal!
Nov 2, 2020
Valerie is excellent. I have been a patient for over 10 years
Oct 28, 2020
Scheduling was greatly impacted and my appt was set out over 3 months from the time I called.
Oct 28, 2020
I appreciated how I felt like I had control of my health while talking to NP Reilley
Oct 28, 2020
The only reason I would not recommend NP V. Riley is because she seems to be impacted for those she already serves. But she is excellent in her practice.
Oct 26, 2020
Valerie Reilly is by far the best
Oct 22, 2020
I went in for a flu shot so I only was seen by an aide
Oct 21, 2020
We have recomended PA Riley to friends.
Oct 17, 2020
An appt was made immediately after I called for one. Everyone at my appt was sincerely kind and I felt safe and cared for. at 83 years old, I really appreciate that level of concern.
Oct 17, 2020
very nice experience and I felt like she really wanted to know how I was feeling and why I was there.
Oct 17, 2020
Valerie was very concerned about my discomfort, she made me feel special, like how I felt mattered. That was nice, she prescribed a liquid that really helped me and I am very thankful that she listened, believed me and that Walmart filled the prescription so quickly.
Oct 17, 2020
They took my temp, offered me hand sanitizer, wore masks, asked me to wear my mask and were nice about it to me and the other person in the waiting room. plus they allowed, and checked, my daughter in the same way.
Oct 17, 2020
I have been to many doctors office. this one is perfect for me.
Oct 17, 2020
I was seen as soon as I walked up with my temp taken, I was registered as soon as I was cleared to go inside. I was taken to a room with minutes. Valerie arrived just a minute after the nurse left.
Oct 17, 2020
love all the staff here. professional and friendly!
Oct 17, 2020
all my questions were answered and she addressed all my concerns
Oct 17, 2020
excellent service
Oct 17, 2020
love this group of staff. they work well together!
Oct 17, 2020
very happy with how smooth office is run!
Oct 15, 2020
staff friendly
Oct 15, 2020
I go to the Arroyo Grande office because of Val Riley
Oct 14, 2020
Very good experience
Oct 11, 2020
it was easy scheduling the appointment, but it took forever to get in to be seen.
Oct 11, 2020
Valerie was amazing. truly listens to you, and has genuine concern for your medical needs. hands down the BEST PA (and better than any doctor) I've ever had!
Oct 10, 2020
Only shot
Oct 9, 2020
Valerie is an excellent primary care provider. She is thorough, knowledgable, professional and attentive. I am so blessed to have her as my physician.
Oct 9, 2020
Valerie is excellent and FCPP is fortunate to have her. I have recommended Valerie to numerous people and many have switched their care to her.
Oct 9, 2020
Phone appointment only.
Oct 9, 2020
I have to begin to use the portal, which I have not used as yet. I understand that is the quickest and easiest way to make and appointment or ask a question.
Oct 9, 2020
I only got a flu shot, but it was handled quickly and staff was very professional and friendly.
Oct 9, 2020
The staff understood that my sister and I, who were there at the same time for flu shots, wanted to wait in our car instead of the waiting room. They assisted us in filling out needed forms outside of the building.
Oct 9, 2020
There were no delays.
Oct 9, 2020
very efficient
Oct 9, 2020
Jessica very friendly & quick!
Oct 9, 2020
I've been a patient of Valerie for years! She's been a blessing to me!
Oct 9, 2020
very efficient
Oct 8, 2020
very good, friendly staff!
Oct 8, 2020
very good experience
Oct 8, 2020
I was a walk in patient & was seen in a very timely manner
Oct 8, 2020
good
Oct 8, 2020
very good experience
Oct 8, 2020
very good experience/ friendly staff/& I was seen in a very short period of time for my prioblem
Oct 8, 2020
In regards to my approximate 15 minute wait time in the exam room, there had been circumstances beyond the control of the office staff on the morning of my appointment. This was explained to me, and I have no problem or criticism of the delay once a reason for my wait was explained. In regards to my dissatisfaction with contacting the office on the phone, having to go through the FCPP switchboard or starting point each time I call is a bit frustrating. This always makes my wait time on the phone at least 1 to 3 minutes longer. Once I am an established patient, as I have been for a few years now, I would really like to be able to call directly to my doctor's office. The few minute delay and relay system that you currently have in place may seem acceptable on your end of things, but it is a nuisance and a bother. I would like to say that this is the only drawback I feel. It may be slight, but I am reminded of it each time I pick up the phone to call. A streamlined call in process would really be appreciated.
Oct 8, 2020
Valerie Reily is my primary health provider. I appreciate her positive, professional interaction. Her explanations are clear . In the time that I have been her patient I have not felt rushed or hurried through my office visit. That is quite appreciated! I would have no hesitation in recommending her.
Oct 8, 2020
See previous comments. I did not leave with any sense of having to wait unnecessarily.
Oct 8, 2020
always very professional and helpful
Oct 8, 2020
documented my issues and asked appropriate questions
Oct 8, 2020
I feel blessed to have such a great care provider. I have recommended Valerie to family members
Oct 8, 2020
no issues
Oct 8, 2020
I'm not sure who I talk to when I first call, because they say they'll send a message over and then a couple times I've never gotten a call back. If it's not the main office i wish it was.
Oct 7, 2020
COVID protocols make everything feel cold and sterile, very business like, withdrawn and impersonal, at least at the receptionist desk
Oct 7, 2020
I always feel very well cared for by Valerie. she looks at me as a whole person and I never feel like she's in a hurry.
Oct 7, 2020
first appointment with Rieilly but not the group
Oct 5, 2020
very knowledgeable and thorough
Oct 4, 2020
love Valerie Riley! been with her for years the best ever
Oct 2, 2020
very professional
Oct 2, 2020
very professional although I only got a flu shot
Oct 2, 2020
n/a flu shot only
Oct 2, 2020
Always a great experience! everything always runs so smooth and I am always happy with the way I am treated!
Oct 2, 2020
she is amazing and always explains everything so I understand and she always seems interested in my concerns!
Sep 30, 2020
Valerie is the best! She make's you feel so comfortable.
Sep 29, 2020
I have followed Valerie Reilly to 2 locations. She's the best, knowledgeable, understanding and caring.
Sep 29, 2020
I appreciate the covid measures. However, I registered and paid prior to my appointment only to have to fill out all the info I provided earlier when I got to the office.
Sep 28, 2020
my first time in and I felt very comfortable with the staff
Sep 28, 2020
I was very comfortable
Sep 28, 2020
first class.
Sep 28, 2020
Very nice group of people in the office
Sep 25, 2020
I had a change of Nurse Practitioners due to Kelly Jenei no longer being there.
Sep 25, 2020
This was my first visit with Valerie Reiley. Was truly impressed with her and her staff.
Sep 25, 2020
The staff was very efficient and professional. Valerie ordered an x-ray to be done as I could schedule it. I got a call from the office 2 days after my visit for a follow up as I hadn't had the x-ray yet. I was really impressed with the follow up.
Sep 24, 2020
hard to navigate portal
Sep 24, 2020
Valerie Reilly is a wonderful caring physician assistant...the best!
Sep 23, 2020
very informal about the problem.
Sep 18, 2020
Valerie is incredible. I have been seeing her for eight years and am extremely impressed with both her competence and her doctor-patient communication. She is knowledgeable and compassionate.
Sep 18, 2020
I frequently recommend Valerie.
Sep 18, 2020
Everyone was extremely pleasant & courteous!
Sep 18, 2020
Very very good!
Sep 18, 2020
She was excellent, professional smart and understanding, feel I am in good hands
Sep 18, 2020
nice, the man at the reception desk was fun to talk to, enjoyed everything
Sep 18, 2020
cant get any better
Sep 16, 2020
friendly & courteous staff who exercised covid 19 protocol...felt totally safe!
Sep 16, 2020
very professional & attentive!
Sep 16, 2020
Totally at ease with Doctor Riley...trust her with my health and would highly recommend her to others!
Sep 15, 2020
good
Sep 15, 2020
feels like everyone cares about you as a person, not a number.
Sep 15, 2020
always friendly. don't feel like I am huuried.
Sep 15, 2020
always clear on information.
Sep 15, 2020
wait time have never been excessive.
Sep 14, 2020
The whole staff was very friendly quick and efficient
Sep 14, 2020
Friendly but very quick to complete all necessary procedures wait temperature blood pressure etc.
Sep 14, 2020
Valerie is always friendly and quick to answer any concerns I have she gives me any information or request for referrals that I need. she has a great personality .
Sep 14, 2020
I like the sanitizer as soon as you walked in even the pens were kept sanitized. The waiting room and offices are very clean . The whole office and staff ran like a well oiled machine
Sep 14, 2020
Excellent staff. I will recommend and have recommended this facility
Sep 14, 2020
Pleasant experience not stressful at all
Sep 13, 2020
pleased
Sep 13, 2020
pleased
Sep 13, 2020
good
Sep 13, 2020
good
Sep 13, 2020
goid
Sep 8, 2020
EVERYONE WAS FRIENDLY AND HELPFUL. IT IS REASSURING KNOWING THEY ALL WORK TOGETHER TO MAKE THE VISIT EASIER.
Sep 8, 2020
THIS IS THE SECOND TIME I HAVE SEEN THIS PA, AND FEEL THAT WE ARE GETTING TO KNOW EACH OTHER. I HAD VERY MUCH LIKED AND HAD CONFIDENCE IN THE PREVIOUS PERSON I HAD SEEN (KELLY JENEI), AND FELT SORRY TO HAVE TO START WITH SOMEONE ELSE. HOWEVER, VALERIE HAS PROVEN TO BE A CARING AND KIND PERSON, WHICH MAKES IT MORE COMFORTABLE FOR ME.
Sep 8, 2020
THANK YOU FOR THAT..
Sep 8, 2020
EXCELLENT SRVICE AND ATTENTION TO THE PATIENTS.
Sep 5, 2020
Valerie is always thorough and caring.
Sep 5, 2020
all of staff contact was informative, understanding and professional.
Sep 5, 2020
everyone was efficient and timely
Sep 5, 2020
very friendly
Sep 5, 2020
very friendly
Sep 5, 2020
very nice, caring, great listener, made me comfortable.
Sep 5, 2020
will go back 🙂
Sep 5, 2020
very good
Sep 4, 2020
I enjoy my visit to the cl. every one is very nice and helpful.
Sep 4, 2020
very good
Sep 4, 2020
very good
Sep 4, 2020
very good
Sep 4, 2020
very good
Aug 31, 2020
very happy with how Valerie answered all my questions and her recommendations for treatment and neurosurgeon referral
Aug 29, 2020
excellent -- just speaks a bit fast for this old woman....
Aug 27, 2020
great
Aug 27, 2020
great experience , staff was awesome and we're very polite.
Aug 26, 2020
wonderful office and staff
Aug 26, 2020
everything was great
Aug 26, 2020
very good interface.
Aug 24, 2020
Dr. Reilly was excellent at understanding and working with me. As a patient, I felt assured my problems would be handled with great care. Dr. Reilly actually called me directly after the appointment to follow up on one of my concerns. She is amazing!
Aug 22, 2020
office staff very friendly and polite. Always a good experience even during Covid
Aug 22, 2020
very nice
Aug 22, 2020
Great experience. New office closer to me now
Aug 22, 2020
Everyone was polite
Aug 22, 2020
Valerie is competent, kind and caring.
Aug 15, 2020
Valerie is very caring and an excellent P.A.
Aug 13, 2020
she was great
Aug 9, 2020
Staff are friendly and attentive.
Aug 9, 2020
Made me feel at ease.
Aug 9, 2020
caring.
Aug 9, 2020
Very clean.
Aug 9, 2020
Friendly .
Aug 9, 2020
prompt attention. Not hurried during appointment time.
Aug 8, 2020
VALERIE IS THE ONLY PA I TRUST, SHE IS THE MOST PROFESSIONAL , PA I HAVE EVER BEEN TO. I WILL CONTINUE TO GO SEE HER FOEVER!
Aug 7, 2020
excellent
Aug 7, 2020
excellent
Aug 7, 2020
great feeling of caring
Aug 7, 2020
concern-good
Aug 7, 2020
good
Aug 7, 2020
excellent
Aug 6, 2020
I love my doctor and the staff.
Aug 6, 2020
She was pleasant and easy to talk to.
Aug 6, 2020
I trust Valerie PA.
Aug 5, 2020
Valerie has been amazing with me for years. In addition, I attended my 88 year old mom's appointment with Valerie, and I was even more impressed. She took her time, spoke a little louder and slower, had humor and patience. it made me even more impressed with Valerie. What a STAR.
Aug 5, 2020
great job everywhere
Aug 5, 2020
mallory is fantastic! I came to her after relocating to the area because she has cared for my parents over the last decade or so and done a phenomenal job. I know that she is always forthright, honest, exceptionally caring, and always totally professional. She keeps the patient's best interest in mind even if it takes a little more of her time to do so. During my 59 years I've had the privilege of not only being treated by but working for some world-class positions. Valerie is the cream of the crop! I am so pleased I was able to secure her as my primary care provider. She is truly exceptional.
Aug 5, 2020
i'm confident with Valerie that I'm receiving the absolute best quality of care in Central Coast. Not only did she initially diagnosed my father small cell stage four lung cancer, but she took exceptional care of him and ensuring he was referred to the best oncologist here. Additionally she has been responsible for not only saving my mothers life several times over at ensuring that your quality-of-life is tiptop. I know that with my health challenges I am in the best possible hands and cannot say enough positive things about Val. She is well respected by your family and many other patients and rightfully so. She is a true professional!
Aug 4, 2020
Whenever I need to go to FCPP for an appointment the staff is always welcoming and helpful. I always have a positive experience.
Aug 4, 2020
Val Reilly has been my health care provider for over 6 years. I have the utmost confidence in her care, concern and decisions when it comes to me and my family's health. Her knowledge of my health is comforting and brings me ease when I have my visits.
Aug 4, 2020
The visits at FCPP are accessible and time spent in the waiting room and exam room is acceptable.
Aug 1, 2020
all great
Aug 1, 2020
I love these girls
Aug 1, 2020
Valerie is amazing!
Jul 30, 2020
my first visit was a great experience. staff and Valerie were extremely professional.
Jul 29, 2020
love Valerie, she cares.
Jul 29, 2020
I don't know who you are talking about?????? Valerie or Carmen? Please make this clear. But Carmen was kind and very helpful too.
Jul 29, 2020
Already have recommended her!
Jul 29, 2020
Sorry, wasn't aware of #3. Can't answer.
Jul 29, 2020
Valerie Reilly was very thorough and attentive. We covered a lot of items in this first visit.
Jul 29, 2020
my husband and I were very impressed with my first visit.
Jul 29, 2020
She was fabulous. Total confidence in her.
Jul 27, 2020
Valerie Reilly is excellent!
Jul 23, 2020
doctor and staff are very good at what they do.
Jul 20, 2020
Even though I'm usually sick when I go into the office I'm treated with such loving care I almost forget I'm sick
Jul 20, 2020
My questions are always answered
Jul 20, 2020
Anytime anyone asked me about a doctor I always recommend Val PA or not
Jul 20, 2020
Everyone in the office is very conscientious aboutThey always meet the criteria
Jul 20, 2020
Always good.
Jul 20, 2020
This office is usually on schedule usually do not have to wait more than 10 minutes
Jul 19, 2020
Overall great experience
Jul 19, 2020
Friendly and courtesy
Jul 19, 2020
As always encouraging and making recommendations for me and to continue to be proactive in my healthcare, working together has its benefits.
Jul 18, 2020
the staff is always professional and polite and remembers my name
Jul 17, 2020
good
Jul 17, 2020
good
Jul 17, 2020
good
Jul 17, 2020
good
Jul 17, 2020
good
Jul 17, 2020
good
Jul 17, 2020
I love Valerie Reilly and this officiate. I feel cared about and understood as a person...not just a patient.
Jul 17, 2020
I absolutely love Valerie Reilly PA. She is amazingly caring and knowledgeable about her patients and their care. I appreciate her very very much!
Jul 17, 2020
Valerie Reilly is amazing!!!
Jul 16, 2020
of all the physician I have seen, Valerie is thus far is the best
Jul 15, 2020
Valerie is amazing her support staff is not the same.. call backs take forever.Yet Valerie responds very promptly thru the portal. I would not be attending if Valerie were not there. she is a great PA
Jul 15, 2020
Valerie cares for all my family and have recommened her to several of my friends
Jul 15, 2020
I felt save in the office environment. Strict protocols were in place with staff personnel (i.e., taking our temperature, asking questions related to Covid with accompanying paperwork and restricted access to the office entrance).
Jul 15, 2020
I have recommended both Valerie Reilly, PA and this medical office to various friends and neighbors.
Jul 15, 2020
Every one are always kind, helpful and respectful.
Jul 15, 2020
Love them all.
Jul 15, 2020
Doc Valerie of the best. She's very kind, considerate and patient of my mom that is VERY hard of hearing.
Jul 15, 2020
Very good.
Jul 15, 2020
I'm about to dump my doctor to go here to my mom's Doc.
Jul 15, 2020
I bring my 96 year old mom, they always make it easy on her. I'm grateful.
Jul 15, 2020
friendly and helpful
Jul 15, 2020
Dr was recommended and two of my family members see her also and are well pleased
Jul 13, 2020
The office had just implemented a new COVID related protocol for screening and admitting patients at the front door. The receptionist seemed a little flustered, but she was in good spirits, and was very warm and chatty with myself and a senior patient who was clearly a "regular".
Jul 13, 2020
The MA was warm and attentive. She asked questions and listened to my answers.
Jul 13, 2020
I like Valerie. She generally has a warm, bedside manner, but she is also upfront and frank with her assessments, which I appreciate. I trust her judgement.
Jul 13, 2020
I had not been impressed by the providers I had seen at FCCP prior to Valerie Riely. Since being assigned to her I have confidence in my care, and have recommended her to family members. She is the reason I have stayed with FCCP.
Jul 13, 2020
Wait time was average. Not expedient, but within expected normal range.
Jul 12, 2020
Courteous, efficient staff throughout
Jul 11, 2020
All personnel were very professional and friendly.
Jul 11, 2020
Nurse assistant was friendly and professional.
Jul 11, 2020
Excellent service. The care provider truly showed that she cared about my health.
Jul 11, 2020
Staff made sure everybody was safe by checking temps before allowing anyone to enter the facility. I appreciate the extra steps they took to help all of us flatten the curb. thank you!
Jul 11, 2020
I highly recommend your service to every body.
Jul 11, 2020
I experienced no delay, and had very little wait time. Excellent experience.
Jul 10, 2020
This was to meet my new primary doctor. I am very happy with her, she answered all of my questions. I have never had a bad experience at this office.
Jul 3, 2020
first time with Valerie. Felt very comfortable, Valerie listened, did not make me feel rushed and covered all the bases I was concerned with.
Jul 2, 2020
I feel very safe with Valerie. She is always very friendly and interested in my problems and answers all my questions.
Jul 2, 2020
I have already recommended a friend to your practice and she is now using it.
Jul 2, 2020
There were no delays. I arrived, filled out the consent papers and was taken to the treatment room.
Jul 1, 2020
it was very good start to finish
Jul 1, 2020
very good that's why I go to Valerie Reilly
Jul 1, 2020
very good care thank you
Jul 1, 2020
very good
Jul 1, 2020
very good
Jul 1, 2020
very good
Jul 1, 2020
Staff is friendly, courteous and professional. Went beyond the call to fit me in for a last-minute appointment
Jul 1, 2020
5 stars
Jul 1, 2020
5 stars
Jul 1, 2020
5 stars
Jun 30, 2020
I think I have the best Doctor there is!
Jun 30, 2020
always have had good experiences.
Jun 29, 2020
out standing
Jun 27, 2020
the appointment was not scheduled and Valarie squeezed me in because I was experiencing a lot of discomfort due to an outbreak of shingles. she was attentive, concerned, and very helpful and proactive concerning my condition. I feel very fortunate to have her as my primary health provider!
Jun 27, 2020
she is wonderful!!!!!!
Jun 27, 2020
again, it was a nonscheduled appointment and they were very accommodating!,,,
Jun 27, 2020
I trust Valerie so much! she is a excellent Doctor! I wouldn't want to go to anyone else.
Jun 26, 2020
Very pleasant staff -office and back
Jun 26, 2020
A
Jun 26, 2020
Have recommended Valerie many times.She has been my medical care provider for 20 yrs!!!
Jun 26, 2020
Appreciate being 'fitted' in
Jun 24, 2020
Valerie always explains things that I can totally understand. I really appreciate her.
Jun 24, 2020
Would totally recommend
Jun 24, 2020
Valerie is the most important person in so many Patients . she is always on top of what it takes to get you feeling better. she is very professional and accurate with dealing with all her Patients. She is the best!!
Jun 24, 2020
very kind and concerned about the Patient's
Jun 24, 2020
I will recommend The Clinic to all my family and friends
Jun 24, 2020
the welfare of the Patient's needs are always a priority first
Jun 24, 2020
this Clinic I'd remarkable.
Jun 24, 2020
they never allow the Patient's any harm and they protect us all from catching the Virus. their very serious about this matter and keeps their office germ free.
Jun 24, 2020
first time with NP Valerie Reilly. really liked her.
Jun 24, 2020
was all good
Jun 24, 2020
was very happy
Jun 24, 2020
good experience
Jun 20, 2020
This was my first time seeing Valerie Riley since my regular provider has left. I like her a lot but she is the 3rd primary care person I have had in two years due to turnover/changes. I hope Valerie will be there for me a long time.
Jun 19, 2020
Appeared that staff were still in process of working smoothly together, having a high work load, and with the latest CV-19 rules
Jun 19, 2020
Excellent
Jun 19, 2020
Excellent
Jun 19, 2020
Very good experience all concern answer with professional
Jun 19, 2020
would recommend friends and family members to Valerie PAC
Jun 19, 2020
was contacted by phone and all was clear and very good.
Jun 18, 2020
was a very good experience. when I called asking to be seen as soon as possible was told would check with valerie riley my p.a. and she had them call me back quickly and was able to get into a open spot in about 1/1/2 hr. so good. I appreciate the entire staff and love dr. valerie.....
Jun 18, 2020
love the care dr. valerie riley shows and gives to me
Jun 18, 2020
great
Jun 18, 2020
excellent
Jun 17, 2020
Excellent and professional service always provided.
Jun 17, 2020
Carmen is kind, patient and professional.
Jun 17, 2020
I have been going to Valerie Reilly for several years and I have referred her to many friends and coworkers. Valerie is always professional, thorough and attentive to my health needs. She takes her time and, answers my questions and never makes me feel rushed. I am very thankful to have her as my Primary Care Provider.
Jun 17, 2020
No concerns.
Jun 17, 2020
As I stated earlier I have referred many friends and coworkers to Valerie and several of them have chosen her as their Primary Care Physician.
Jun 17, 2020
Excellent service from beginning to end.
Jun 17, 2020
the new facility is nice liked it better in Nipomo
Jun 17, 2020
I really appreciate DR. Valerie Reilly she is a great health care provider and I'm glad to be her patient.
Jun 16, 2020
Valerie Reilly, PA-C, came highly recommended to me when I moved to the area and she has provided me very thorough and great patient care. She listen carefully and is a great communicator when explaining her treatment plans. I will highly recommend her to any of my friends and family.
Jun 14, 2020
We needed to visit due to an emergency visit to the hospital on the weekend. We were able to get an appointment on Monday; very helpful for follow up to hospital visit.
Jun 13, 2020
I had an excellent experience. The staff is always so kind. Valerie Rilley is my favorite, it amazes me that she actually takes time to talk to her patients and make sure that we understand what is going on with us.
Jun 13, 2020
Valerie Reilly It's so kind caring and compassionate. I left a fact that she takes time to talk to you and listen to her patients
Jun 12, 2020
every time it's been great
Jun 12, 2020
every good
Jun 12, 2020
yes I would
Jun 12, 2020
good
Jun 12, 2020
I've had nothing but great experience
Jun 12, 2020
Always top scale - A NUMBER !
Jun 12, 2020
Great
Jun 12, 2020
Valerie is the BEST
Jun 12, 2020
All good
Jun 12, 2020
All was very good
Jun 12, 2020
Valerie is great.
Jun 12, 2020
always a good experience
Jun 12, 2020
The office is spotless and the people are very dear. I actually look forward to visits.
Jun 12, 2020
I would recommend this office and staff to anyone
Jun 12, 2020
Perfect
Jun 12, 2020
I said it all
Jun 9, 2020
I have always had a good experience when I go there. Everyone is very kind
Jun 9, 2020
She was very helpful letting me know what it could be. And in the meantime I was given a salve to help. She is very kind
Jun 5, 2020
excellent staff and Dr Riley is wonderful and careing.She works hard to cover all the bases. She has always answered all my questions and concerns.
Jun 5, 2020
again , just a wonderful staff!!!!
Jun 5, 2020
I have already sent friends to Dr Riley who are now her patients
Jun 4, 2020
Happy and welcoming receptionist
Jun 4, 2020
Valerie Riley hears what I have to say and asks relevant questions
Jun 2, 2020
good
May 24, 2020
very smooth, much easier for me as I have young kids at home
May 23, 2020
helpful discussion!
May 23, 2020
just a phone visit
May 16, 2020
No problem at all
May 16, 2020
PA was good, seemed to listen and give good advice.
May 16, 2020
the NA was very professional and competent
May 14, 2020
Everyone was professional and efficient.
May 14, 2020
Valerie is so amazing! She is so knowledgeable and caring. I am completely confident in her medical care.
May 13, 2020
excellent
May 13, 2020
great
May 13, 2020
very comfortable
May 13, 2020
excellent
May 13, 2020
perfect and felt safe because of Covid
May 11, 2020
I like Ms Reilly she is a friendly person
May 11, 2020
I felt she listened and cared
May 8, 2020
The front office staff are always pleasant , friendly and professional.
May 8, 2020
From the get go, I found Val to be attentive and listens well. I've never felt rushed. Those are bonus points in my book
May 8, 2020
I was informed that Val was running behind by about 20 minutes or so. I know office visits in these times are not quite routine but I also know Val to be thorough. Delays happen and being told up front is key information to have.
May 8, 2020
Good 1st .visit
May 8, 2020
Lots of paper work
May 6, 2020
I discovered I had a UTI late in the day. They worked me in immediately.
May 6, 2020
Valerie is amazing. Most of our large family sees her. I called around 4:30 on Monday and they worked me in and I was out by 5:00. She takes time to listen and is not impatient or halfway out the door when you are trying to get info. She is very compassionate and thorough. She gets referrals processed quickly and communicates about results. She personally calls you if you leave a message to talk with her. She is often recommended by our family to others.
May 6, 2020
I was in and out in 15 mins or less.
May 5, 2020
My experience was great. I like Valerie and feel very comfortable with her. I have also recommended her to some of my friends. I am also very happy your office has moved to Arroyo Grande.
May 5, 2020
very professional staff and dr
May 5, 2020
felt very comfortable
May 5, 2020
hardly any wait at all
May 3, 2020
super easy and the staff was so friendly
May 2, 2020
everyone was amazing, Leslie at Front Desk. Carmen who did the work up. And Valerie was personable and warm. Thank you everyone for making this nervous person feel welcome!
Apr 29, 2020
Valerie Reilly is an excellent medical provider and I am so glad to have her on "my team"
Apr 29, 2020
the FCPP staff accommodated my need to remain sheltered at home with my special needs daughter and access my health care provider by phone.
Apr 29, 2020
it was a phone appointment to accommodate my lack of childcare due to covid19
Apr 27, 2020
This appointment was not at the office so there was no waiting room or exam room.
Apr 27, 2020
It was all done through a phone call.
Apr 27, 2020
Question #3 is not applicable.
Apr 27, 2020
This visit was done through a phone connection with my provider; a tele-appointment, I guess you'd call it. There were no problems with that method. Your survey questions are not tailored to this type of appointment. There was one staff interaction when the assistant called to verify the appointment time. I had no other contact with staff yet your survey doesn't not have an N/A column for those questions.
Apr 27, 2020
Registered online through the portal.
Apr 25, 2020
My experience was great. Valerie is very knowledgeable, competent and caring. She listens to patient concerns and works to find the best options and solutions.
Apr 25, 2020
HIPPA is followed
Apr 25, 2020
Good experience during difficult times.
Apr 22, 2020
Always a good experience. The staff are always calm, professional and prompt to attend to you.
Apr 22, 2020
She was new to me but made me feel comfortable
Apr 22, 2020
I've always been comfortable and confident in Valerie's care, advice and recommendations.
Apr 22, 2020
there were no delays to inform me about
Apr 16, 2020
Appointment via telephone, due to the current pandemic situation.
Apr 13, 2020
I hate doctors. this experience was very good for me.
Apr 13, 2020
such a doll
Apr 13, 2020
like I said I hate seeing doctors. very high anxiety. Valerie treated me with care and respect, delivered bad news with compassion and made me trust her. that's hard for me. she's wonderful
Apr 12, 2020
greeted nicely.nurse nice pleasant asked good questions.
Apr 12, 2020
Valerie was very kind concerned and wanted to solve my situation. I would definitely return to see her. I did not have good experience in the past with this office I was glad to see the changes. thank you.
Apr 12, 2020
good. I liked the respect of social distancing.
Apr 11, 2020
always very professional and kind
Apr 11, 2020
professional and kind
Apr 11, 2020
always listens and explains in my terms very kind and professional
Apr 11, 2020
always very professional and kind
Apr 1, 2020
friendly efficient and professional
Apr 1, 2020
no complaints excellent service
Apr 1, 2020
Valerie Reilly is the best provider I have ever had, I truly appreciate her knowledge and her care for her patients.
Apr 1, 2020
this was a phone call care
Mar 25, 2020
Exceptional staffProfessional, personable, detailed.This office was fantastic towards treatment of my late father. Valerie Reilly, Chris, Leslie, Amanda are part of an exceptional medical staff- medically knowledgeable and courteous.
Mar 25, 2020
Again 'all good.'
Mar 25, 2020
Highly recommended. Entire office is on same wavelength.
Mar 25, 2020
Simply, very good experience.
Mar 25, 2020
I love Valerie and the staff and the office.
Mar 25, 2020
We (my husband and I) had a joint appointment over the phone with her. We had no waiting time at all. She called us at the appointed time.
Mar 25, 2020
Very friendly and patient even though there is so much chaos at this time. We emailed our "new patient" forms in but the gals called us ahead of the appointment time to go over them and confirm all the rx's.
Mar 25, 2020
She spend a lot of time (in my opinion) listening to our concerns and going over treatment possibilities.
Mar 25, 2020
I was extremely happy with the overall process. I'm sure phone consultations are not the norm in your practices right now, and this one went very smoothly.
Mar 23, 2020
Valerie Riley is very competent and caring.
Mar 23, 2020
The practice is great. It is the service you have to call to schedule appointments etc. I have to give personal info to a stranger. That is the part that is bad. They also say they will call me back, but hours later, I have to call again.
Mar 23, 2020
The office was great. The answering service wait time was bad.
Mar 20, 2020
The whole office is great, warm greetings when we get there.
Mar 20, 2020
I trust Valerie over any Doctor that has treated me in the ER.
Mar 20, 2020
Felt very safe.
Mar 20, 2020
Amanda was essential to get a hold of the office via email. She helped me earlier with a insurance issue with forms for my son.
Mar 20, 2020
Appointments made at office are great, thru the call center not good at all.
Mar 19, 2020
Fast check in/out. Very friendly staff.
Mar 19, 2020
*Valerie is very thorough makes sure I understand the proposed treatment, and takes the time to explain/answer any questions I have.
Mar 19, 2020
we are very happy with Valerie and her office staff. Leslie at the front desk is super.
Mar 19, 2020
everyone in this office is friendly and they listen to our concerns.
Mar 19, 2020
I have recommended several others to this care provider. they come back and say how happy they are with Valerie.
Mar 19, 2020
everyone and everything is very clean. i have no worries
Mar 19, 2020
we had very little wait time.
Mar 16, 2020
I always have good experiences.
Mar 16, 2020
You have my number.
Mar 16, 2020
Can't ask for a better care provider. Courteous, friendly & professional!
Mar 11, 2020
Relaxed and good
Mar 11, 2020
PROFESSIONAL and GOOD
Mar 11, 2020
GOOD
Mar 11, 2020
GOOD
Mar 11, 2020
GOOD!
Mar 10, 2020
Always friendly , and helpful
Mar 7, 2020
always good care
Mar 5, 2020
excellent staff!
Mar 5, 2020
Valerie is wonderful! thank you
Mar 5, 2020
Have recommended this office to family and friends. Valerie attended to all my issues.
Mar 5, 2020
seen before appt time. no wait at all
Mar 3, 2020
Valerie answered all my questions.
Mar 3, 2020
very pleased with everything and everyone
Mar 1, 2020
Unfortunately your office hours are the same as mine. Maybe open later and stay later one day per week of every other week?
Feb 28, 2020
I find that Valerie is very good at reviewing results of any tests that were ordered and willing to hear what problems I may have and what we should do to address the issues I bring up.
Feb 24, 2020
Valarie is the best.
Feb 23, 2020
I love the staff!! They are always friendly and helpful
Feb 23, 2020
I love Valerie Reilly!!! I drive almost an hour to see her at this office
Feb 19, 2020
Best experience since *Karna Gocke.
Feb 19, 2020
good experience
Feb 14, 2020
Te staff and Valerie take pride in doing their duties, this was very obvious. Being a guy, I don't like seeing the Doc but this was a pleasant experience. Valerie was very thorough with her interview and I learned a few things about being a senior citizen and protocol.
Feb 14, 2020
I would recommend this facility to any friends and neighbors, little wait time, very thorough process.
Jan 29, 2020
I am more than pleased with this facility and Valerie. Total time there was like 44 minutes and Valerie was very thorough.
Jan 29, 2020
My sister and mother I. law have gone here for years. She is 101. I cannot say enough about Valerie's care and compassion.
Jan 29, 2020
Visit was very good with Valerie she is a asset to Family Medical.
Jan 29, 2020
I have recommended Valerie to my daughter and son in law. They now go here. if my husband didnt have a hmo hed be there.
Jan 29, 2020
I know it's crazy to rate everything good, but I cannot think of a negative.
Jan 29, 2020
I have always had a great experience with Dr Reilly, she's easy to talk to and answers your questions. She makes you feel at ease, you don't feel like you're being pushed out the door.
Jan 29, 2020
Valerie is wonderful! She is knowledgeable, kind and a great listener.
Jan 28, 2020
The staff is always so personable and helpful. I always feel very welcome and taken care of.
Jan 21, 2020
I have and will continue to recommend Valerie.
Jan 20, 2020
I need to set up a web portal.
Jan 15, 2020
great office. friendly caring staff. Valerie Reilly is amazing. thorough and understanding. I am so thankful I've found her as my pcp
Jan 15, 2020
top notch.