Valerie Reilly, PA-C

Family Medicine

Photo of Valerie Riley

Book Online

Location

1154 Grand Ave.,
Arroyo Grande, CA 93420
Phone: (805) 395-3277

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
537 Ratings
558 Comments

EDUCATION

  • Undergraduate: University of California, Santa Barbara
  • Master of Health Professions: Northeastern University, Boston, MA

ABOUT THIS PROVIDER:

FCPP has invested more in the healthcare of our communities by welcoming Valerie Reilly, PA-C to its expanding network. Valerie is a Certified Physician Assistant. She joins FCPP with over 18 years of experience practicing family medicine. FCPP continues to expand healthcare access on the Central Coast.

Valerie provides healthcare for adults of any age including annual physicals, well women exams and minor procedures. She treats patients with acute and chronic illnesses with a focus on preventative care and healthy lifestyles.

Valerie is currently accepting new patients and most major insurances.

SERVICES:

  • Same Day Acute Care Appointments
  • Senior Wellness Exams
  • Coordinates with Specialists for Comprehensive Care
  • Minor Procedures

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
May 29, 2021
Just took me forever to get an appt. No availabilty
May 29, 2021
She was great! Listened and cared about the patient. Excited to have her as my primary.
May 29, 2021
Just need appointments sooner.
May 28, 2021
easy access, easy communication, friendly and professional
May 28, 2021
Friendly staff. They called back the same day which is incredible these days. Valerie Reilly was was very friendly, and didn't make me feel like I was being rushed. This was my second visit and both were outstanding!
May 28, 2021
Thank you Valerie Reilly!!
May 28, 2021
There ratings are regarding medical assistant.
May 28, 2021
These ratings are pertaining to Valerie Reilly, PA who is such an asset to this organization! Valerie has always been & continues to be thorough as well as kind with an easy approach to discuss matters at hand. My husband & I are so glad that she is our caregiver here on the central coast!
May 25, 2021
The offering of a portal and online appointment check-in was especially helpful to me as I am not able to write. This convenience enabled me to complete the new patient forms and consents online prior to arriving at the office. My actual in-person check-in took less than 5 minutes!! THANK YOU.
May 25, 2021
Daisy is exceptional in her interpersonal skills!!! She was focused on me, as a person, and put me at ease immediately. Thank you Daisy for ALL you do...your level of care and concern is VERY evident.
May 25, 2021
I did my research in trying to find a new primary healthcare provider, and everything I read about Valerie is TRUE & ACCURATE!!!!! She is definitely a 5-star PA. Immediately her warm caring attitude and approach put me at ease. She was interested and listened to my concerns. She answered all questions, providing information and explanation clearly. Our time together was not rushed, but relaxed and thorough in covering my health issues, with a plan in place. I was seeking a healthcare "partner" who could advise me as well as respect my personal choices. I HIGHLY RECOMMEND Valerie to anyone who is seeking a positive and productive healthcare experience!!!!!!!!
May 25, 2021
Thank you ALL for such a positive experience. You continue to be SUPER HEROES, and your efforts and care are very much appreciated!!!
May 25, 2021
Very impressed with the efficiency and ease of completing all paperwork before my actual appointment. The majority of my time at the office was actually spent on "patient care" talking with Daisy and with Valerie.
May 23, 2021
Carmen is very kind and patient
May 23, 2021
Doc Valerie is amazing. She is very kind and patient with my almost 97 year old mom.
May 23, 2021
The online check in process is long and repetitive.
May 21, 2021
always a good experience when I see Val
May 21, 2021
when anyone asks if I know of a good health cate provider I always recommend this offic
May 21, 2021
I hardly have to wait when I go in to see Val
May 19, 2021
the assistant that walked me to the exam room was very short with me. She didn't say hello, didn't even ask my name and she seemed generally annoyed by her job. My blood pressure was even elevated when she took it. Luckily Valerie Riley is amazing and does an excellent job. She took my blood pressure again at the end of the visit and it was normal.
May 18, 2021
Valerie is amazing. so thankful
May 15, 2021
very nice
May 15, 2021
Valerie Reilly was very attentive and very informative...I am grateful for her caring attitude
May 15, 2021
all good
May 15, 2021
one of the office staff was abrupt ..but the other was very nice
May 14, 2021
very friendly
May 14, 2021
she was patient, and friendly
May 12, 2021
always smooth and pleasant
May 12, 2021
pleasant , friendly and courteous
May 12, 2021
very happy with my provider and all staff and treatment plan
May 12, 2021
follows protocol
May 12, 2021
highly recommended
May 12, 2021
very short wait time
May 12, 2021
good
May 12, 2021
good
May 12, 2021
good
May 12, 2021
good
May 12, 2021
good
May 12, 2021
good
May 10, 2021
Love the one on one time with Valerie - she listens to everything and explains everything well
May 7, 2021
I was supposed to be schedule my Physical Exam in January but it never was put in the calendar, so then the earliest they could schedule was May.
May 7, 2021
she is very Good!
May 5, 2021
I honestly get a little confused when I get connected to CCPN. I would like to call directly to the office but will continue to work with the Portal and the email.
May 4, 2021
portal entries were good until the screen would not allow me to continue.
May 4, 2021
I feel very confident with her and her guidance for health issues.
May 3, 2021
Everyone in this office are kind and caring. I thank them all
May 3, 2021
Every time I see Valerie she asks me questions and is very on top of everything that I am going through. She is great!
May 3, 2021
She is on top of all my health issues. She remembers specialists I need to see which I do forget. She covers everything
May 3, 2021
The best!!!!!
May 3, 2021
It was all good. Always has been
May 3, 2021
you overwhelm me with texts, unnecessary and annoying!!!!!
May 3, 2021
too many texts
May 2, 2021
The only problem with the practice is not something the medical staff can control. Whoever was charged with picking this new location did a good job with the office space but a terrible job of assessing the ingress and egress to the building and the importance of adequate parking. Not conducive for a busy medical practice!
May 2, 2021
I had to wait six months for a new patient appointment. I have had trouble getting thru on the patient portal. I will give it another try soon, now that I've had my apot
Apr 30, 2021
very good
Apr 30, 2021
I enjoy my Doctor visit as as the med staff
Apr 30, 2021
good
Apr 30, 2021
very very good
Apr 30, 2021
very good
Apr 30, 2021
very very good
Apr 30, 2021
good
Apr 30, 2021
I feel very taken care of by Valerie and her staff.
Apr 27, 2021
She has enough clients. Wait for future appointments very long.
Apr 26, 2021
I have been a patient of Valerie's for years. She is professional, thorough and friendly. She responds to portal inquiries promptly.
Apr 26, 2021
u guys are great
Apr 23, 2021
Portal is great, phone is not. Either they don't answer phone or you get put on hold for 30 minutes.
Apr 23, 2021
Whole office staff is amazing.
Apr 23, 2021
Valerie has called me on her day off to answer a question I sent in my portal. I LOVE the way she cares about her patients. My whole family see's Valerie.
Apr 23, 2021
I registered via text. No wait time.
Apr 23, 2021
Valerie is always very thorough, thoughtful and caring!
Apr 23, 2021
great that I could answer questions online before my visit
Apr 22, 2021
P.A. Reilly made an outstanding first impression. I wish I would have found her when I first moved to the area several years ago.
Apr 22, 2021
All around good experience.
Apr 21, 2021
always very nice and professional
Apr 21, 2021
always nice and professional
Apr 21, 2021
Dr Riley always makes you feel like your the only patient, always informative and professional
Apr 21, 2021
Excellent, professional, informative, excellent vocabulary, good bed side manner. Very knowledgeable.
Apr 21, 2021
This experience was excellent ... nothing like some MDs ... some are like ... "you got 15 minutes ... what wrong with you ". This experience was excellent.
Apr 21, 2021
This was a pleasant experience across the board.
Apr 21, 2021
I'm looking forward my next appointment.
Apr 21, 2021
For my first time I found this appointment pleasant and knowledgeable. This was a good time for me. PA. RIELY WENT TO THE SAME UNIVERSITIES as my UCSB.
Apr 21, 2021
No bad experiences staff was polite and knowledgeable everyone was a great experience considering this was my first visit.
Apr 20, 2021
wait on the phone are too long.
Apr 20, 2021
Valerie is very knowledgeable and a great provider
Apr 20, 2021
Dr Rielly is the best. she really listens and engages and is very personable.
Apr 20, 2021
wow Dr Valerie was personal, professional and practical! I felt safe and well taken care of ! I feel like she cares about covering all the bases to vibrant health! yippee for a great new GP!
Apr 20, 2021
cheerful and confident.
Apr 20, 2021
phenomenal for both my husband and I . Shhhhh..she's the best kept secret in the central coast of California!
Apr 20, 2021
nice job in spacing out.. sanitizer ...
Apr 20, 2021
Feeling peaceful in troubled times!!
Apr 20, 2021
I had to start over a few times with the online pre-registration stuff. But it was great that I could take pictures and safe time
Apr 13, 2021
very kind professionalism
Apr 13, 2021
very informative
Apr 13, 2021
completed by T A
Apr 13, 2021
very excellent exam
Apr 13, 2021
all good experiences
Apr 13, 2021
appointment completed as scheduled
Apr 13, 2021
very good
Apr 11, 2021
One of the girls there were very sweet and considerate and personal.
Apr 11, 2021
PA Riley is excellent.
Apr 6, 2021
have already recommend facility to my daughter
Apr 4, 2021
good and courtesy experience
Apr 4, 2021
good
Apr 4, 2021
good
Apr 4, 2021
good
Apr 4, 2021
good
Apr 4, 2021
good
Apr 4, 2021
professional staff.
Apr 4, 2021
everyone was smiling
Apr 4, 2021
Valerie went over lab results with me and explained them well , options to improve, etc
Apr 4, 2021
good to
Apr 4, 2021
good
Apr 4, 2021
very good
Apr 4, 2021
good
Apr 4, 2021
good
Apr 2, 2021
good bedside manner
Apr 2, 2021
front office staff was the initial reason for giving this practice a try
Apr 2, 2021
pleasant and efficient. what more could I expect?.
Apr 2, 2021
I feel blessed/lucky to have stumbled across FCCP and Ms. Reilly. Finding a PCP is challenging. getting a good one on the first try is fabulous.
Mar 30, 2021
all concerned were very hospitable
Mar 29, 2021
I had an all around excellent experience!
Mar 29, 2021
Good overall. I think that do to COVID everything is backed up more than usual.
Mar 29, 2021
Valerie was very attentive and very good listener. She has very welcoming personality.
Mar 28, 2021
I am very thankful to have Valerie Reilly as my primary doctor. On 3/25/21, I had contact first with Cindy who greeted me outside, she is always pleasant and professional. I also had contact with Amanda who took my copay, also professional and pleasant.
Mar 28, 2021
Carmen, Valerie's medical assistant is always very professional and welcoming. She is also very pleasant and caring. Before I left, Jasmine assisted me also with taking my A1 C and giving me instructions for a urine sample. She was also very pleasant and professional.
Mar 28, 2021
I can't say enough positive comments about Valerie, I have been going to her for several years. She is always professional, kind, caring, patient and so knowledgeable. She never makes me feel rushed and answers my questions/concerns. I have referred many of my friends to Valerie and some of them are going to her. She is a true asset to this practice and very dedicated to her patients.
Mar 28, 2021
My privacy and sensitivity to my needs are upheld and valued.All heath and safety practices, especially with Covid all appear to be in place.
Mar 28, 2021
All staff appears to work very well together. As I mentioned in a previous comment, I have referred this practice and especially Valerie to many others and will continue to do so.
Mar 28, 2021
From arrival to leaving, everything was smooth and efficient.
Mar 26, 2021
I always recommend Valerie
Mar 26, 2021
excellent experience. Dr Valerie Reilly is the best. very personable, efficient and takes the time to be thorough. I'm glad I decided to choose FCPP and DR Reilly.
Mar 26, 2021
personable.
Mar 26, 2021
excellent. detailed, thorough and gets the right tests done to ensure all potential issues are addressed.
Mar 26, 2021
very sanitary
Mar 26, 2021
definitely would recommend. the front staff also was very good and ensured all was in order prior to my departure.
Mar 26, 2021
I liked the on line registration.
Mar 26, 2021
excellent!
Mar 26, 2021
Valerie Reilly listened to me and offered me a solution to a life-long difficulty I've had with a particular problem. I really appreciate her and her attentiveness!
Mar 24, 2021
Valerie Riley was VERY thorough. I felt she was aware of everything i need to accomplish.
Mar 24, 2021
It was great fast and precise good information and good feedback
Mar 24, 2021
all good
Mar 24, 2021
all good
Mar 24, 2021
thanks
Mar 24, 2021
Everybody was friendly and helpful made the experience great thanks
Mar 23, 2021
Everyone from front office to Valerie are professional, caring employees.
Mar 20, 2021
Valerie is fantastic have great confidence in her care.
Mar 19, 2021
The year 2020 was extremely challenging with the COVID-19 pandemic. Valerie Reilly is one of the very best PA-C's in the area. She is known for her efficient professional and personal care. She is highly sought after. Scheduling as a new patient was 9 months out due to COVID restrictions and loss of qualified doctors. The current staff is very proficient and professional but obviously overworked and tired from carrying the additional loads. I have no complaints, just a need to tell my story. I am one who was falling through the cracks. I moved to California from China just 4 months prior to the pandemic outbreaks in China. We had no Primary Care Provider in California. Nor did we need one at the time. We were healthy. When the pandemic hit California in March 2020 and everything got shut down, I later injured my knee but had difficulty being seen by an orthopedist - or by anyone. I am just thankful to now be in the system. A primary care provider is central to all other medical procedures involving orthopedist and cardiologists. I had to cobble together my own medical support system using urgent cares and emergency rooms and existing patient advocacies to be seen. Now, I am just relieved and grateful. Valerie Reilly is amazing.
Mar 18, 2021
not a bad experience, things moved along quickly
Mar 17, 2021
visit was pleasant
Mar 16, 2021
Valerie Reilly and her assistant were very professional and cordial.
Mar 16, 2021
Good listener, answers questions, and very kind warm hearted.
Mar 15, 2021
I have been a patient of Valerie's for many years and feel completely confident in her care. I appreciate her thoughtfulness and thoroughness.
Mar 15, 2021
very friendly staff
Mar 15, 2021
most definitely recommend
Mar 14, 2021
The front desk is always fantastic, even with the covid restrictions, I always feel welcomed and well taken care of.
Mar 14, 2021
I have recommended Valerie to many other people, in fact, my partner and stepdaughter are patients. I recommended her to someone recently and they said that I was the second person to recommend her. What I appreciate about Valerie is that she listens to me and offers suggestions and also may later come back with other ideas after the visit. She is always fast to respond and I wish she didn't need to be online over the weekend. That's a sign of too big a workload. I know all about that, having worked 60 hours a week myself for years. Burnout. Please do something to offload some of that work for her. Thank you.
Mar 14, 2021
As I wrote earlier, I have recommended FCPP to many others, particularly people who have recently moved here.
Mar 12, 2021
The staff was extremely polite, courteous and helpful.
Mar 12, 2021
good
Mar 12, 2021
good
Mar 12, 2021
good
Mar 12, 2021
good
Mar 12, 2021
good
Mar 11, 2021
everyone was excellent
Mar 11, 2021
Excellent staff!
Mar 11, 2021
Valerie is very efficient. I am happy with her being my health care provider!
Mar 11, 2021
Excellent staff!
Mar 11, 2021
I'm very happy with the care received!
Mar 11, 2021
good
Mar 9, 2021
the receptionist was extremely patient and kind.
Mar 9, 2021
Very Helpful and Professional
Mar 9, 2021
One of the best experiences I have ever had with a new doctor
Mar 7, 2021
Everyone in the front office is always so lovely and happy to see people come in for their appointments! And, I feel like they remember who I am
Mar 7, 2021
I have seen this nurse before and every time she is very informative and I also love her shoes!
Mar 7, 2021
I came in for a yearly physical and I had three real questions. She answered all of my questions and set me up for the next step.
Mar 7, 2021
It was the end of the day, and they were running right on schedule!
Mar 7, 2021
great experience
Mar 3, 2021
friendly good attitude
Mar 1, 2021
it was better than I thought
Feb 27, 2021
I've been to this office many times and have always had consistently good service.
Feb 27, 2021
Excellent staff.
Feb 27, 2021
Valerie Reilly is an outstanding PA. She is always on time, listens, takes her time with each patient, and clearly explains everything.
Feb 27, 2021
The door remains locked, so each patient is required to answer questions and have their temperature taken before entering.
Feb 27, 2021
I can't say enough about this practice. It's the best I've been to in my life.
Feb 27, 2021
I've been to this office many times and have never waited for longer than a few minutes.
Feb 27, 2021
All staff was helpful, knowledgeable & courteous. Really appreciate that.
Feb 27, 2021
Professional & friendly. Good experience.
Feb 27, 2021
Good experience. Discussed options & follow-up upon test results. Discussion included in all aspects of treatment or procedures.
Feb 27, 2021
Excellent.
Feb 27, 2021
Never had a bad experience with this group.
Feb 27, 2021
Very good, safe & secure in the office. Smooth check-in process. Staff helpful & nice.
Feb 27, 2021
All were very friendly.
Feb 27, 2021
she was excellent!
Feb 27, 2021
Valerie is excellent! she explains things thoroughly, is always very compassionate and a good listener and provides me with options for care.
Feb 27, 2021
my appointment was wonderful I was very satisfied with the hole experience!!
Feb 27, 2021
the staff was wonderful
Feb 27, 2021
I would recommend to all my family and friends
Feb 27, 2021
the place is well cleaned
Feb 27, 2021
I was so well taken care of
Feb 27, 2021
everything went well
Feb 26, 2021
I only go to the facility because Val is thereI have reccommended her to several family and friends. she cares and that's rare. she's thoroughAnd she doesn't rush you thru she listensgreat care
Feb 25, 2021
I was concerned about losing dr. Tranmar, but I'm very confident in Valerie's ability to care for my needs. She seems to genuinely care. I really am happy to have her.
Feb 20, 2021
the steps the office staff takes to assure your safety during covid is excellent.
Feb 20, 2021
very nice and funny
Feb 20, 2021
very down to earth and easy to talk to.
Feb 19, 2021
Staff is friendly..
Feb 19, 2021
In and out quickly. Made appointments for my next visitsa.
Feb 19, 2021
It's really encouraging to see familiar faces...staff longevity is a plus
Feb 19, 2021
The assistant and the PA both listened mindfully
Feb 19, 2021
Both the assistant and the PA followed through on everything they promised to do. I even mailed documentation later in the week
Feb 18, 2021
Very professional as always
Feb 17, 2021
i have recommended a few patients to come see Valerie Reilly she is wonderful.
Feb 17, 2021
I have recommended Patients to your facility.
Feb 15, 2021
the staff are very good, answer any questions I may have and listen to all my concerns.
Feb 15, 2021
always very good to
Feb 15, 2021
always very good.
Feb 15, 2021
again, always very good.
Feb 15, 2021
again, always very good.
Feb 15, 2021
always very good
Feb 11, 2021
I don't work well with computers. it is my fault
Feb 11, 2021
well done
Feb 11, 2021
Valarie is an exceptional Medical professional. I will trust with my life
Feb 11, 2021
don't change anything
Feb 11, 2021
excellent care
Feb 11, 2021
pa is excellent. office staff beyond excellent. Amanda was wonderful
Feb 10, 2021
staff is professional and friendly
Feb 8, 2021
Doc Valerie is the best! She is very kind and patient with my 96 year old mom.
Feb 7, 2021
Very courteous and friendly staff.
Feb 7, 2021
Valerie and the staff are the absolute best!
Feb 7, 2021
She is the absolute best! I am so happy to have found a dr who gives me all of my options along with any side effects that may occur and ultimately lets me choose what option I would prefer over the others. Also love to make use of the patient portal so it's super convenient especially since they are so quick to get back to you.
Feb 7, 2021
friendly and professional
Feb 7, 2021
Valarie always puts you at ease and really listens to your concerns
Feb 3, 2021
The staff at FCPP in Arroyo Grande are very pleasant and friendly and courteous. Makes for your experience great.
Feb 3, 2021
good
Feb 3, 2021
good
Feb 3, 2021
good
Feb 3, 2021
good
Feb 3, 2021
good
Feb 2, 2021
outstanding kind and professional, very interested in my well being and thoughtful leaves no stone unturned
Feb 2, 2021
very good in all ways
Feb 1, 2021
I'm a new patient, needing to adjust to your ways of communications. I'm older, so I can be a bit slow with this. Nothing to do with your staff.
Feb 1, 2021
For question #1 the answer should be "very well." The response is an adverb, not an adjective. #2 is "NA," It was an "Initial visit." I had no problems to present.
Feb 1, 2021
This was my first appointment with Ms. Reilly. I was very impressed.
Feb 1, 2021
#1 "Privacy" is a myth in today's world. There isn't any. #2 "Sensitivity" unless it's to "hot" and "cold" is not high on my list of what has value in person to person encounters. #3 My priority is to take full responsibility for my own safety.
Feb 1, 2021
Prior to my first appointment I had visited the practice twice: once to inquire about prescription refills and once to drop off forms and medical records. My initial impression is that staff works very well with each other. I'm particularly impressed with Cindy.
Jan 30, 2021
I always recommend the Dr. Reilly to whomever needs a family doctor.
Jan 28, 2021
you guys are always amazing!!!!!
Jan 28, 2021
Valerie Riley is the only doctor I have had as an adult and I never want to go to anyone else
Jan 28, 2021
I always recommend doc Riley to all my friends and family
Jan 28, 2021
again you guys are always amazing!
Jan 28, 2021
The assistant asked me a lot of the same questions that I had answered in the paper work that I filled out for this appointment.
Jan 28, 2021
Valerie Reilly, PA, is very knowledgeable, compassionate, and caring. Her bedside manner is TOPS. She always answers my questions completely and with compassion. I trust her completely.
Jan 28, 2021
There were no delays. I did the paper work at home. I hadn't even finished the little paper work given to me when I arrived there when I was called to go into an exam room.
Jan 27, 2021
I feel so lucky to have Valerie and her staff!
Jan 27, 2021
There was no nurse or assistant.
Jan 27, 2021
I have every confidence in my PA. I have recommended Valerie to several people who are also very happy with her.
Jan 27, 2021
very friendly and professional.
Jan 27, 2021
Valerie is just wonderful! My husband and I love her. she's a lifesaver
Jan 27, 2021
Valerie is awesome and takes good care of me and my health.
Jan 27, 2021
love them all
Jan 27, 2021
have sent many people to Valerie
Jan 23, 2021
Other than initial telephone hold time, scheduling was smooth and staff was very professional and courteous.
Jan 23, 2021
Asst was friendly, professional & courteous.
Jan 23, 2021
PA was friendly, professional, detail-orientated, complete & courteous.
Jan 23, 2021
I appreciated the temp scan and COVID screening questions upon arrival at the clinic.
Jan 23, 2021
The purpose of my visit was to establish with a new general practitioner and so far I've liked what I've seen.
Jan 23, 2021
There were no prolonged delays to speak of.
Jan 21, 2021
very friendly staff
Jan 21, 2021
I tried to find out if my appt made last year for Nipomo was still good in AG. had no luck (re:above) until I drove to the office in AG.
Jan 21, 2021
I love Valerie! Forgot to tell her something, so I'll see how that goes on the Portal.....
Jan 18, 2021
2 is N/A - there was no wait time
Jan 16, 2021
good
Jan 16, 2021
very nice
Jan 16, 2021
she was wonderful. I have anxiety going to doctors. She was very kind and I felt very good about my first visit.
Jan 16, 2021
very clean office
Jan 16, 2021
very pleased
Jan 16, 2021
was very fast. still filling out paperwork when I was called in
Jan 15, 2021
I love the staff. Very friendly and helpful.
Jan 15, 2021
I very very comfortable talking to PA Valerie Riley and feel confident with my medical needs.
Jan 14, 2021
I love going to this dr. office
Jan 14, 2021
I love everything about this office
Jan 14, 2021
If I have to come to the dr I recommend this office
Jan 14, 2021
I've had great experience here
Jan 14, 2021
I've had great experience here
Jan 14, 2021
nothing bad about this office
Jan 13, 2021
I had an emergency and was accommodated immediately the staff and Dr. Val were awesome! The above questions I don't believe apply to my situation. But I must say you need to get a better phone service, perhaps an operator to free up the staff?
Jan 13, 2021
Her staff reflects the type of service that Dr. Val gives......AMAZING!
Jan 13, 2021
In my eyes Dr. Val is amazing! I went through many physicians before finally finding her. So believe me when I say I don't compliment anyone easily and I have very high standards for anyone I trust with my healthcare.
Jan 13, 2021
I don't know how many times I need to say this. But Dr. Val and her staff could not possibly show anymore professionalism than they do. Your very lucky to have them.
Jan 13, 2021
They cannot improve on excellence but you could improve on how her patients can contact her your phone service is terrible (get an operator!) and not everyone in my age bracket has access or the ability to use computers or cell phones so get these wonderful professionals a better PHONE SERVICE!
Jan 13, 2021
These don't apply I've been with Dr. Val for sometime now and will follow her and her staff wherever you send them.
Jan 9, 2021
I contacted Valerie using the patient portal and she replied right away. Her staff was kind and scheduled my appointment right away.
Jan 9, 2021
She was training a new nurse and they were both very friendly and efficient
Jan 9, 2021
Valerie has been our PA for 18 years and she has always been thorough and attentive to medical our concerns. We have the utmost confidence in her!
Jan 9, 2021
The staff was very attentive to care and safety measures in all areas of the office
Jan 9, 2021
It was very evident that the staff respected each other. I appreciated the communication between my nurse and the nurse she was training, allowing her to perform her duties and ask questions and not rush her through the procedures.
Jan 9, 2021
The staff is always efficient and was thoughtful in their safest precautions for the virus
Jan 8, 2021
Our experience with this office as well as Valerie are always timely and appreciated.
Jan 8, 2021
Definitely have recommended the practice to friends.
Jan 2, 2021
Always very good
Jan 2, 2021
Good
Jan 2, 2021
Very good. I have already recommended Valerie to several friends
Jan 2, 2021
Good
Jan 2, 2021
Very good
Jan 2, 2021
very good easy access
Jan 2, 2021
I've my doctor and the staff there.
Jan 2, 2021
love the staff.
Jan 2, 2021
awesome
Jan 2, 2021
great experience
Jan 2, 2021
Great experience Valerie is very through and caring
Jan 2, 2021
portal response has always been very good. calling office by phone was usually not good
Jan 2, 2021
Valerie is the absolute best!! I have seen her for over fifteen years, and I have recommended her to several people.
Jan 1, 2021
As usual I got the kind comforting care I needed. I'm always treated well here and they go Above and beyond to make sure the patients are comfortable and get the questions answered never feel rushed I really love the way I'm treated in that office.
Jan 1, 2021
Very personable assistant she knows her stuff
Jan 1, 2021
I would always recommend Valerie Reiley She's never in a hurry never too busy to answer questions truly a caring person.
Jan 1, 2021
all's good
Jan 1, 2021
Things were done in a timely manner.
Dec 30, 2020
excellent experience
Dec 29, 2020
pleasant staff, friendly, professional
Dec 27, 2020
thank you for a great experience
Dec 24, 2020
friendly
Dec 24, 2020
i hurt my foot and Valerie got me in that afternoon to look at it. i appreciate that kind of doctor patient relationship.
Dec 24, 2020
i have recommended a few friends
Dec 24, 2020
everything was just fine.
Dec 22, 2020
as you know, always very difficult to get an appointment with any doctor in any medical practice.
Dec 21, 2020
I could not have been in a better place thank you
Dec 21, 2020
everything was very very good
Dec 21, 2020
I just want to say thank you
Dec 21, 2020
they were outstanding
Dec 21, 2020
I thank them for all they do they're very caring
Dec 21, 2020
everything was just great
Dec 21, 2020
personable staff. efficient.
Dec 21, 2020
professional yet kind and courteous
Dec 21, 2020
Valerie Riley is a fantastic PA. I have the highest confidence in her expertise. She is thorough and always makes me feel important and listened to.
Dec 21, 2020
good COVID-19 PROTOCOLS
Dec 20, 2020
originally made an appointment for 12/31 online to be told a week later they would not be open during the hours I booked.
Dec 20, 2020
the only HUGE issue is you're so under staffed. my next appointment isn't until June, 6 months away. very concerning
Dec 19, 2020
All good
Dec 19, 2020
all good
Dec 19, 2020
I honestly feel I am receiving excellent care.
Dec 19, 2020
all good
Dec 19, 2020
all good
Dec 19, 2020
all good
Dec 19, 2020
Understanding
Dec 19, 2020
Valerie is the best and very knowledgeable
Dec 17, 2020
Going to the Dr. Valerie ( Pa) is always, good. She explains things well, addresses my issues. Gets thing done. It's great when you have trust and are comfortable with your healthcare provider. it doesn't get any better!
Dec 17, 2020
I feel confident with my Pa Valerie. I wouldn't want anyone else. To me this means everything.
Dec 16, 2020
very friendly
Dec 16, 2020
the best ever
Dec 16, 2020
Dr. Reilly was awesome. She listened to all my concerns and questions, and answered them all very thoroughly. I would definitely recommend her to anyone seeking care.
Dec 16, 2020
good experience, pleasant, polite, caring
Dec 14, 2020
why do you have 2 surveys for patients
Dec 11, 2020
Valerie is a wonderful listener and very easy to discuss concerns and questions. I appreciate her thoughtfulness and sincerity.
Dec 11, 2020
Very pleasant experience.
Dec 11, 2020
Valerie Reilley is an excellent care provider. She is knowledgeable, thorough, friendly, patient.
Dec 11, 2020
Everything was on time, efficiently organized.
Dec 9, 2020
staff and Valerie Reilly were very courteous, respectful and professional.
Dec 9, 2020
all were very professional
Dec 9, 2020
Valerie Reilly PA is excellent
Dec 9, 2020
all very professional
Dec 9, 2020
very satisfied with FCPP
Dec 9, 2020
short wait time.
Dec 4, 2020
Dr Reilly has kept me out of a hospital more than once.She is a careing, Friendly, and wonderful Doctor.One of the most important quality's of Dr Reilly is that she not only listens but actually hears you!!!!Kudos to her staff.John Tucker
Dec 4, 2020
I have recommended this provider to a couple of people who are now seeing her.
Dec 3, 2020
exdellent!!
Nov 25, 2020
courteous
Nov 25, 2020
I love Val
Nov 23, 2020
Good experience
Nov 21, 2020
Took me straight in, took vitals
Nov 21, 2020
I DO recommend!
Nov 21, 2020
Last person I recommended has to wait months to get in. Too many people will make it harder to get appointments. I think we need to keep this quiet. 😉
Nov 21, 2020
I had an urgent situation and was so happy to be able to be seen same day. Made sure not to take up too much of Valerie's time. In, diagnosed, out
Nov 19, 2020
I feel like Valerie listens to me and my concerns. I feel like she is giving me my individual care. she has great suggestions on my care.
Nov 18, 2020
I went in for a urine test so the staff instructed me on what to do ... did not notice much of the safety issues which I am sure they did
Nov 18, 2020
The receptionist was very nice and courteous.
Nov 16, 2020
first appointment with PA-went very well. Only challenge was limited parking.
Nov 16, 2020
PA went over my labs-explained well. Will recommend as provider to my spouse!
Nov 14, 2020
Always easy to communicate with FCPP
Nov 14, 2020
Excellent
Nov 14, 2020
Valerie is the best! I appreciate her care and have confidence in her recommendations. I have referred her to many people, as she was originally referred to me by a friend a number of years ago.
Nov 14, 2020
see previous comments about recommending to others
Nov 14, 2020
Very efficient, even with Covid restrictions.
Nov 11, 2020
Excellent
Nov 11, 2020
I have followed Val from one practice group to FCPP and from one location to the current offices. Staff at both locations are wonderful. I especially appreciate the precautions staff are taking with this COVID crisis.
Nov 11, 2020
cleanest healthcare office I've been in.
Nov 10, 2020
good
Nov 10, 2020
good
Nov 5, 2020
i see Valerie Reilly she is fantastic, I also like Carmen, and Amanda, and Leslie. you have a great team FCPP THANK YOU
Nov 5, 2020
Carmen is great, she is very compassionate, Caring. I feel very comfortable when I go see Valerie.
Nov 5, 2020
I love Valerie Reilly. I've been with her fir years, and I would not go to anyone else. Thank you FCPP FOR A WONDERFUL STAFF.
Nov 5, 2020
staff is very conscientious.
Nov 3, 2020
Val consistently goes above and beyond our entire family's expectations. She has cared for my folks for many years doing an amazing job, and when I moved to the area last year, I immediately sought her out as my care provider. We wouldn't trust ANYONE else with our healthcare. Best care provider EVER.
Nov 3, 2020
Check the NextDoor application for our area; there are several requests for feedback and recommendations for folks looking for a new care provider. Val is mentioned over and over again as an outstanding care provider. Likewise, please see her Yelp reviews; she's phenomenal!
Nov 2, 2020
Valerie is excellent. I have been a patient for over 10 years
Oct 28, 2020
Scheduling was greatly impacted and my appt was set out over 3 months from the time I called.
Oct 28, 2020
I appreciated how I felt like I had control of my health while talking to NP Reilley
Oct 28, 2020
The only reason I would not recommend NP V. Riley is because she seems to be impacted for those she already serves. But she is excellent in her practice.
Oct 26, 2020
Valerie Reilly is by far the best
Oct 22, 2020
I went in for a flu shot so I only was seen by an aide
Oct 21, 2020
We have recomended PA Riley to friends.
Oct 17, 2020
An appt was made immediately after I called for one. Everyone at my appt was sincerely kind and I felt safe and cared for. at 83 years old, I really appreciate that level of concern.
Oct 17, 2020
very nice experience and I felt like she really wanted to know how I was feeling and why I was there.
Oct 17, 2020
Valerie was very concerned about my discomfort, she made me feel special, like how I felt mattered. That was nice, she prescribed a liquid that really helped me and I am very thankful that she listened, believed me and that Walmart filled the prescription so quickly.
Oct 17, 2020
They took my temp, offered me hand sanitizer, wore masks, asked me to wear my mask and were nice about it to me and the other person in the waiting room. plus they allowed, and checked, my daughter in the same way.
Oct 17, 2020
I have been to many doctors office. this one is perfect for me.
Oct 17, 2020
I was seen as soon as I walked up with my temp taken, I was registered as soon as I was cleared to go inside. I was taken to a room with minutes. Valerie arrived just a minute after the nurse left.
Oct 17, 2020
love all the staff here. professional and friendly!
Oct 17, 2020
all my questions were answered and she addressed all my concerns
Oct 17, 2020
excellent service
Oct 17, 2020
love this group of staff. they work well together!
Oct 17, 2020
very happy with how smooth office is run!
Oct 15, 2020
staff friendly
Oct 15, 2020
I go to the Arroyo Grande office because of Val Riley
Oct 14, 2020
Very good experience
Oct 11, 2020
it was easy scheduling the appointment, but it took forever to get in to be seen.
Oct 11, 2020
Valerie was amazing. truly listens to you, and has genuine concern for your medical needs. hands down the BEST PA (and better than any doctor) I've ever had!
Oct 10, 2020
Only shot
Oct 9, 2020
Valerie is an excellent primary care provider. She is thorough, knowledgable, professional and attentive. I am so blessed to have her as my physician.
Oct 9, 2020
Valerie is excellent and FCPP is fortunate to have her. I have recommended Valerie to numerous people and many have switched their care to her.
Oct 9, 2020
Phone appointment only.
Oct 9, 2020
I have to begin to use the portal, which I have not used as yet. I understand that is the quickest and easiest way to make and appointment or ask a question.
Oct 9, 2020
I only got a flu shot, but it was handled quickly and staff was very professional and friendly.
Oct 9, 2020
The staff understood that my sister and I, who were there at the same time for flu shots, wanted to wait in our car instead of the waiting room. They assisted us in filling out needed forms outside of the building.
Oct 9, 2020
There were no delays.
Oct 9, 2020
very efficient
Oct 9, 2020
Jessica very friendly & quick!
Oct 9, 2020
I've been a patient of Valerie for years! She's been a blessing to me!
Oct 9, 2020
very efficient
Oct 8, 2020
very good, friendly staff!
Oct 8, 2020
very good experience
Oct 8, 2020
I was a walk in patient & was seen in a very timely manner
Oct 8, 2020
good
Oct 8, 2020
very good experience
Oct 8, 2020
very good experience/ friendly staff/& I was seen in a very short period of time for my prioblem
Oct 8, 2020
In regards to my approximate 15 minute wait time in the exam room, there had been circumstances beyond the control of the office staff on the morning of my appointment. This was explained to me, and I have no problem or criticism of the delay once a reason for my wait was explained. In regards to my dissatisfaction with contacting the office on the phone, having to go through the FCPP switchboard or starting point each time I call is a bit frustrating. This always makes my wait time on the phone at least 1 to 3 minutes longer. Once I am an established patient, as I have been for a few years now, I would really like to be able to call directly to my doctor's office. The few minute delay and relay system that you currently have in place may seem acceptable on your end of things, but it is a nuisance and a bother. I would like to say that this is the only drawback I feel. It may be slight, but I am reminded of it each time I pick up the phone to call. A streamlined call in process would really be appreciated.
Oct 8, 2020
Valerie Reily is my primary health provider. I appreciate her positive, professional interaction. Her explanations are clear . In the time that I have been her patient I have not felt rushed or hurried through my office visit. That is quite appreciated! I would have no hesitation in recommending her.
Oct 8, 2020
See previous comments. I did not leave with any sense of having to wait unnecessarily.
Oct 8, 2020
always very professional and helpful
Oct 8, 2020
documented my issues and asked appropriate questions
Oct 8, 2020
I feel blessed to have such a great care provider. I have recommended Valerie to family members
Oct 8, 2020
no issues
Oct 8, 2020
I'm not sure who I talk to when I first call, because they say they'll send a message over and then a couple times I've never gotten a call back. If it's not the main office i wish it was.
Oct 7, 2020
COVID protocols make everything feel cold and sterile, very business like, withdrawn and impersonal, at least at the receptionist desk
Oct 7, 2020
I always feel very well cared for by Valerie. she looks at me as a whole person and I never feel like she's in a hurry.
Oct 7, 2020
first appointment with Rieilly but not the group
Oct 5, 2020
very knowledgeable and thorough
Oct 4, 2020
love Valerie Riley! been with her for years the best ever
Oct 2, 2020
very professional
Oct 2, 2020
very professional although I only got a flu shot
Oct 2, 2020
n/a flu shot only
Oct 2, 2020
Always a great experience! everything always runs so smooth and I am always happy with the way I am treated!
Oct 2, 2020
she is amazing and always explains everything so I understand and she always seems interested in my concerns!
Sep 30, 2020
Valerie is the best! She make's you feel so comfortable.
Sep 29, 2020
I have followed Valerie Reilly to 2 locations. She's the best, knowledgeable, understanding and caring.
Sep 29, 2020
I appreciate the covid measures. However, I registered and paid prior to my appointment only to have to fill out all the info I provided earlier when I got to the office.
Sep 28, 2020
my first time in and I felt very comfortable with the staff
Sep 28, 2020
I was very comfortable
Sep 28, 2020
first class.
Sep 28, 2020
Very nice group of people in the office
Sep 25, 2020
I had a change of Nurse Practitioners due to Kelly Jenei no longer being there.
Sep 25, 2020
This was my first visit with Valerie Reiley. Was truly impressed with her and her staff.
Sep 25, 2020
The staff was very efficient and professional. Valerie ordered an x-ray to be done as I could schedule it. I got a call from the office 2 days after my visit for a follow up as I hadn't had the x-ray yet. I was really impressed with the follow up.
Sep 24, 2020
hard to navigate portal
Sep 24, 2020
Valerie Reilly is a wonderful caring physician assistant...the best!
Sep 23, 2020
very informal about the problem.
Sep 18, 2020
Valerie is incredible. I have been seeing her for eight years and am extremely impressed with both her competence and her doctor-patient communication. She is knowledgeable and compassionate.
Sep 18, 2020
I frequently recommend Valerie.
Sep 18, 2020
Everyone was extremely pleasant & courteous!
Sep 18, 2020
Very very good!
Sep 18, 2020
She was excellent, professional smart and understanding, feel I am in good hands
Sep 18, 2020
nice, the man at the reception desk was fun to talk to, enjoyed everything
Sep 18, 2020
cant get any better
Sep 16, 2020
friendly & courteous staff who exercised covid 19 protocol...felt totally safe!
Sep 16, 2020
very professional & attentive!
Sep 16, 2020
Totally at ease with Doctor Riley...trust her with my health and would highly recommend her to others!
Sep 15, 2020
good
Sep 15, 2020
feels like everyone cares about you as a person, not a number.
Sep 15, 2020
always friendly. don't feel like I am huuried.
Sep 15, 2020
always clear on information.
Sep 15, 2020
wait time have never been excessive.
Sep 14, 2020
The whole staff was very friendly quick and efficient
Sep 14, 2020
Friendly but very quick to complete all necessary procedures wait temperature blood pressure etc.
Sep 14, 2020
Valerie is always friendly and quick to answer any concerns I have she gives me any information or request for referrals that I need. she has a great personality .
Sep 14, 2020
I like the sanitizer as soon as you walked in even the pens were kept sanitized. The waiting room and offices are very clean . The whole office and staff ran like a well oiled machine
Sep 14, 2020
Excellent staff. I will recommend and have recommended this facility
Sep 14, 2020
Pleasant experience not stressful at all
Sep 13, 2020
pleased
Sep 13, 2020
pleased
Sep 13, 2020
good
Sep 13, 2020
good
Sep 13, 2020
goid
Sep 8, 2020
EVERYONE WAS FRIENDLY AND HELPFUL. IT IS REASSURING KNOWING THEY ALL WORK TOGETHER TO MAKE THE VISIT EASIER.
Sep 8, 2020
THIS IS THE SECOND TIME I HAVE SEEN THIS PA, AND FEEL THAT WE ARE GETTING TO KNOW EACH OTHER. I HAD VERY MUCH LIKED AND HAD CONFIDENCE IN THE PREVIOUS PERSON I HAD SEEN (KELLY JENEI), AND FELT SORRY TO HAVE TO START WITH SOMEONE ELSE. HOWEVER, VALERIE HAS PROVEN TO BE A CARING AND KIND PERSON, WHICH MAKES IT MORE COMFORTABLE FOR ME.
Sep 8, 2020
THANK YOU FOR THAT..
Sep 8, 2020
EXCELLENT SRVICE AND ATTENTION TO THE PATIENTS.
Sep 5, 2020
Valerie is always thorough and caring.
Sep 5, 2020
all of staff contact was informative, understanding and professional.
Sep 5, 2020
everyone was efficient and timely
Sep 5, 2020
very friendly
Sep 5, 2020
very friendly
Sep 5, 2020
very nice, caring, great listener, made me comfortable.
Sep 5, 2020
will go back 🙂
Sep 5, 2020
very good
Sep 4, 2020
I enjoy my visit to the cl. every one is very nice and helpful.
Sep 4, 2020
very good
Sep 4, 2020
very good
Sep 4, 2020
very good
Sep 4, 2020
very good
Aug 31, 2020
very happy with how Valerie answered all my questions and her recommendations for treatment and neurosurgeon referral
Aug 29, 2020
excellent -- just speaks a bit fast for this old woman....
Aug 27, 2020
great
Aug 27, 2020
great experience , staff was awesome and we're very polite.
Aug 26, 2020
wonderful office and staff
Aug 26, 2020
everything was great
Aug 26, 2020
very good interface.
Aug 24, 2020
Dr. Reilly was excellent at understanding and working with me. As a patient, I felt assured my problems would be handled with great care. Dr. Reilly actually called me directly after the appointment to follow up on one of my concerns. She is amazing!
Aug 22, 2020
office staff very friendly and polite. Always a good experience even during Covid
Aug 22, 2020
very nice
Aug 22, 2020
Great experience. New office closer to me now
Aug 22, 2020
Everyone was polite
Aug 22, 2020
Valerie is competent, kind and caring.
Aug 15, 2020
Valerie is very caring and an excellent P.A.
Aug 13, 2020
she was great
Aug 9, 2020
Staff are friendly and attentive.
Aug 9, 2020
Made me feel at ease.
Aug 9, 2020
caring.
Aug 9, 2020
Very clean.
Aug 9, 2020
Friendly .
Aug 9, 2020
prompt attention. Not hurried during appointment time.
Aug 8, 2020
VALERIE IS THE ONLY PA I TRUST, SHE IS THE MOST PROFESSIONAL , PA I HAVE EVER BEEN TO. I WILL CONTINUE TO GO SEE HER FOEVER!
Aug 7, 2020
excellent
Aug 7, 2020
excellent
Aug 7, 2020
great feeling of caring
Aug 7, 2020
concern-good
Aug 7, 2020
good
Aug 7, 2020
excellent
Aug 6, 2020
I love my doctor and the staff.
Aug 6, 2020
She was pleasant and easy to talk to.
Aug 6, 2020
I trust Valerie PA.
Aug 5, 2020
Valerie has been amazing with me for years. In addition, I attended my 88 year old mom's appointment with Valerie, and I was even more impressed. She took her time, spoke a little louder and slower, had humor and patience. it made me even more impressed with Valerie. What a STAR.
Aug 5, 2020
great job everywhere
Aug 5, 2020
mallory is fantastic! I came to her after relocating to the area because she has cared for my parents over the last decade or so and done a phenomenal job. I know that she is always forthright, honest, exceptionally caring, and always totally professional. She keeps the patient's best interest in mind even if it takes a little more of her time to do so. During my 59 years I've had the privilege of not only being treated by but working for some world-class positions. Valerie is the cream of the crop! I am so pleased I was able to secure her as my primary care provider. She is truly exceptional.
Aug 5, 2020
i'm confident with Valerie that I'm receiving the absolute best quality of care in Central Coast. Not only did she initially diagnosed my father small cell stage four lung cancer, but she took exceptional care of him and ensuring he was referred to the best oncologist here. Additionally she has been responsible for not only saving my mothers life several times over at ensuring that your quality-of-life is tiptop. I know that with my health challenges I am in the best possible hands and cannot say enough positive things about Val. She is well respected by your family and many other patients and rightfully so. She is a true professional!
Aug 4, 2020
Whenever I need to go to FCPP for an appointment the staff is always welcoming and helpful. I always have a positive experience.
Aug 4, 2020
Val Reilly has been my health care provider for over 6 years. I have the utmost confidence in her care, concern and decisions when it comes to me and my family's health. Her knowledge of my health is comforting and brings me ease when I have my visits.
Aug 4, 2020
The visits at FCPP are accessible and time spent in the waiting room and exam room is acceptable.
Aug 1, 2020
all great
Aug 1, 2020
I love these girls
Aug 1, 2020
Valerie is amazing!
Jul 30, 2020
my first visit was a great experience. staff and Valerie were extremely professional.
Jul 29, 2020
love Valerie, she cares.
Jul 29, 2020
I don't know who you are talking about?????? Valerie or Carmen? Please make this clear. But Carmen was kind and very helpful too.
Jul 29, 2020
Already have recommended her!
Jul 29, 2020
Sorry, wasn't aware of #3. Can't answer.
Jul 29, 2020
Valerie Reilly was very thorough and attentive. We covered a lot of items in this first visit.
Jul 29, 2020
my husband and I were very impressed with my first visit.
Jul 29, 2020
She was fabulous. Total confidence in her.
Jul 27, 2020
Valerie Reilly is excellent!